Microsoft Windows XP: Supporting Application Users

Course objectives:
In this course, you will learn to support users running applications on the Microsoft Windows® XP operating system. Youll learn about the job duties of the Desktop Support Technician (DST), and youll resolve a variety of issues having to do with supporting and configuring applications such as Microsoft® Internet Explorer, Microsoft Outlook® Express, Microsoft Office, and Microsoft Outlook®.

This course is intended for people who have little or no job experience in the IT industry. Students should have experience working with Windows desktop operating systems and should be A+ certified, or have equivalent knowledge. This course is also intended for people currently working in the Tier 1 job role, and who wish to obtain their MCDST credential. It is likely these students will have the skills covered in this course, but lack the formal education required to pass the exams.

This course covers the subject areas covered in Microsoft Course MS2262.

Requirements:
The prerequisite for this course is Supporting Users Running the Microsoft Windows XP Operating System and basic experience with: A Microsoft Windows operating system such as Microsoft Windows XP.Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Command-line system-management utilities.Core operating system technologies, including installation and configuration.

Course content:
Introduction to Desktop Application Support

Overview of Desktop Application Support

Overview of the Windows System Architecture

Overview of Application Installation
Introduction to Troubleshooting Applications

Troubleshooting MS-DOS-Based and Win16 Applications

Troubleshooting Win32 Applications

Troubleshooting Application Compatibility Issues

Troubleshooting Security Issues Related to Applications
Supporting Microsoft Internet Explorer

Configuring General Settings

Configuring Security and Privacy Settings

Configuring Content Settings

Configuring Connectivity Settings

Configuring Program and Advanced Settings

Customizing Internet Explorer
Supporting Outlook Express

Configuring Outlook Express for Email

Managing Outlook Express Data

Configuring Outlook Express for Newsgroups
Supporting Microsoft Office

Introduction to Supporting Microsoft Office

Supporting Office Installation

Managing Office Security and Recoverability

Managing Office Language Features
Supporting Microsoft Outlook

Configuring Outlook for Internet Email

Configuring Outlook for Exchange

Managing Outlook Data

Troubleshooting Outlook