Objectives
Meet the needs of the business and their staff. Develop strategy and implement changes. Develop their direct reports. Enhance leadership skills. Resolve business process problems effectively.
Course Content
The Middle Manager Role:
the strategy, business change and management skills link
the reason to change
managing change
taking the initiative
planning to make things happen.
Implementing Change:
the link between vision and strategy and the implementation of changes
need for a change process
creativity and innovation.
Self-Appraisal:
management questionnaire to identify strengths and weaknesses
action plans developed
earning respect.
Communication:
impact
developing confidence
team briefing
interpersonal techniques.
Motivation and Leadership:
the role of the manager
motivation from personal goals
communication
group motivation
leadership style
accountability and authority
the difference between management and leadership
attributes of a leader.
Working with Groups:
group objectives
a clear understanding of working standards
the size of working groups
building teamwork
the encouragement of new ideas
group consultation.
Problem Solving:
types of problems
planning and the principal stages of the process
problem analysis.
Performance Management:
communicating your vision
planning and target setting
team performance.
Staff Development:
coaching techniques
effective delegation
counselling staff
identifying training needs.
Delegation:
the meaning and advantages of delegation
identifying activities to be delegated
selecting appropriate staff
barriers to effective delegation
where does empowerment sit?
Management Forum:
individual difficulties discussed and action agreed.
Action Plan:
participants plan and discuss what they will do on return to work.
Who Will Benefit
Middle managers who manage staff through other leaders, either first-line managers, supervisors or team leaders.
High Performance Leadership - Why Should Anyone Follow You? - Residential Course
Hemsley Fraser
