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Modelling Business Processes

in TCC Training and Consultancy (England)

Classes Course

Place:

Bristol, London

Price:

£750 + VAT Special offers 

Duration:

2 Days

Start:

01/12/2008 other dates
See course programme

Requirements:

There are no pre-requisites for the course. Some evening work is required during the course. Delegates ... see more

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Course objectives:

The success of business change projects is greatly increased by modelling the business processes prior to change. Modelling allows a common understanding and visibility of the current situation, facilitates the evaluation of alternative strategies and reflects the change to be implemented. This course enables delegates to practice a variety of techniques for modelling and improving processes.

TCC Training and Consultancy

Formed in 1981, TCC provides high quality services nationally and internationally, offering training and consultancy across a wide range of business needs and skills. Instructor-led training is provid...

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Course details

Type Course Duration 2 Days
Method / place Contact course provider Inhouse / Classes in Bristol, London where
Suitability Those who are likely to become involved in business analysis at any level, including: * Business Analysts and Systems Analysts * Business Managers * Developers * Project Managers and Team Leaders * Quality Assurance and Quality Control Managers
Course objectives The success of business change projects is greatly increased by modelling the business processes prior to change. Modelling allows a common understanding and visibility of the current situation, facilitates the evaluation of alternative strategies and reflects the change to be implemented. This course enables delegates to practice a variety of techniques for modelling and improving processes.
Requirements
There are no pre-requisites for the course. Some evening work is required during the course. Delegates can take an optional one-hour written examination at the end of the course. Successful candidates are awarded the ISEB Certificate in Modelling Business Processes.
Price £750 + VAT
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Course programme

Modelling Business Processes
Course Objectives

This course will enable delegates to:
 
  • Identify and model core business processes at both the organisational and operational levels
  • Analyse activities within business processes
  • Analyse managerial and performance aspects of activities and processes
  • Evaluate and re-design business processes
  • Measure the effectiveness of the change
  • Prepare for the ISEB Certificate in Modelling Business Processes
    Course Content

    Rationale
    Purpose of business process modelling
    Context: organisations, systems, processes, stakeholders
    Strategic context and business goals
    Approaches to business process modelling
    Definition of a business process
     
    Identifying Business Processes
    Types of processes and functional areas
    Process view versus functional view
    Value chain analysis and business performance
    Hierarchy of business processes and tasks
     
    Modelling Business Processes
    Process modelling techniques (including swimlanes)
    "As Is" modelling
    Events and outcomes
    Actors involved with business processes
    Business rules
     
    Evaluating and Improving Business Processes
    Improving Business Processes
    Analysing activities, work flow, tasks
    Problem Analysis; GAP Analysis; Root Cause Analysis
    Business process improvement
    "To Be" process model
     
    Monitoring
    Identifying current and new standards and measures
    Measuring effectiveness of change: goals, measures and issues
    Challenging the business rules
    Staff performance and human aspects
     
    Transition
    Using the business process model to identify IT requirements
    Skills profiling and staff development
    Procedure design
    Implementation Issues
    Implementing the new processes
    Making and managing the change
     
    Implementation Issues
    Implementing the new processes
    Making and managing the change
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    Venues and dates



    Where Bristol
    When Start: 01/12/2008 Finish: 02/12/2008 See calendar
     
    Where London
    When Start: 08/12/2008 Finish: 09/12/2008 See calendar
     
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    On TCC Training and Consultancy

    Provider description
    Formed in 1981, TCC provides high quality services nationally and internationally, offering training and consultancy across a wide range of business needs and skills. Instructor-led training is provided in a range of formats. We welcome corporate clients and private individuals on our public schedule of training courses. Each course is run regularly throughout the year and you choose when is most convenient for you. Alternatively, if you wish to train a number of people within your organisation, we offer in-house courses which can be run at your own facility or at a venue of your choice. If you are looking for something more specific that cannot be found on our course lists, we will happily develop training tailored specifically to your organisation. Our consultancy services have been invaluable to many organisations looking for advice and guidance on a range of business issues. We can provide highly flexible consultancy tailored to your needs.
    Advantages of studying with TCC Training and Consultancy
    Highly-Qualified and Experienced Training Team
    Our courses are delivered by only the best trainers with years of experience, who are able to provide examples from their own experiences and effectively deliver our case-studies, scenarios and thought-provoking practical exercises.

    Greater Delegate-Tutor Contact Time
    At TCC we have a policy of limiting the capacity on our public courses in order to enable greater interaction and allow more contact time with the course tutor. We believe involvement to be an important element in the learning process.

    Effective, interactive training
    All TCC courses are highly-interactive and engaging. They are innovatively constructed and tailored with real-life examples to ensure delegates can really make a difference within their organisations, putting into practice what they have learnt, not just to pass the exam!

    Comfortable Learning Environment
    All our training locations are second-to-none. They are carefully chosen and continually assessed for delegate satisfaction.

    High Pass Rates
    Of course, all this means that the pass rates for our public courses are among the highest of all UK training providers.

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