Modelling Business Processes

Course

In London

£ 915 VAT inc.

Description

  • Type

    Course

  • Location

    London

  • Class hours

    14h

  • Duration

    2 Days

Suitable for: This course prepares participants to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate is a specialist module in the ISEB Business Analysis Diploma. In addition to covering the full ISEB syllabus, this course is approved as consistent with the IIBA BABoK version 2.0

Facilities

Location

Start date

London
See map
6 Long Lane, Barbican, EC1A 9HF

Start date

On request

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Reviews

Subjects

  • Creating Workbooks and Worksheets

Course programme

Course Contentstrong>Context for business process modelling Business systems and IT systems Definition of a process Context and detailed approaches Logical and physical processes Roles and responsibilities in business process modelling Process and functional views of an organisation The organisational view Stakeholders Value chain analysis Systems within an organisation Scope of processes Case study - stakeholder identification and value chain analysis Modelling an organisation Case study - high-level organisation models Modelling processes Approaches to process modelling Flow charts Scenario descriptions Activity diagrams End-to-end process maps ('swim lane' diagrams) Business events Business rules Creating 'As is' process models Case study - identifying business events and constraints Case study - creating an 'is' process map Analysing tasks Identifying tasks Business events Business rules Task analysis worksheets Human aspects of performance Support required Standards Skills Feedback and consequences Human performance worksheets Managing and measuring processes The role of the manager Hierarchy of measures Formal approaches to measurement - Six Sigma Process improvement and redesign 'To be' process models Benchmarks Process problems: Process disconnects Handoffs Delays Lack of IT support Process redesign patterns Creating 'To be' process models Case study - 'should process maps' Implementation issues IT requirements Organisation design People issues Procedure design Managing change Case study - implementation IT support for business processes Bridging the gap between processes and IT Defining IT requirements from process models Course summary and review Review of concepts and techniques

Modelling Business Processes

£ 915 VAT inc.