Multiuser Site Licence ISO/IEC 20000 (IT Service Management Parts 1 and 2)

Description
Multi-user license for ISO/IEC 20000 (both parts) (the IT Service Management Standard) Prices start from just £495 for a 3-user licence...

Program

Buy an ISO/IEC 20000 Multi-user licence for network or multiple workstation deployment (ideal for 3 or more users)ISO/IEC 20000-1:2005 defines the requirements for a service provider to deliver managed services. It is based on BS 15000-2, which has been superseded. This multiuser site licence covers both parts of ISO/IEC 20000:

• ISO/IEC 20000-1:2005
• ISO/IEC 20000-2:2005

ISO20000 may be used

1. by businesses that are going out to tender for their services;
2. to provide a consistent approach by all service providers in a supply chain;
3. to benchmark IT service management;
4. as the basis for an independent assessment;
5. to demonstrate the ability to meet customer requirements;
6. to improve services.

ISO/IEC 20000 promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. For an organization to function effectively it has to identify and manage numerous linked activities. Co-ordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement.

Organizations require increasingly advanced facilities (at minimum cost) to meet their business needs. With the increasing dependencies in support services and the diverse range of technologies available, service providers can struggle to maintain high levels of customer service. Working reactively, they spend too little time planning, training, reviewing, investigating, and working with customers. The result is a failure to adopt structured, proactive working practices. Those same service providers are being asked for improved quality, lower costs, greater flexibility, and faster response to customers.

In contrast, effective service management delivers high levels of customer service and customer satisfaction. It also recognizes that services and service management are essential to helping organizations generate revenue and be cost-effective. The ISO/IEC 20000 series enables service providers to understand how to enhance the quality of service delivered to their customers, both internal and external.

The ISO/IEC 20000 series draws a distinction between the best practices of processes, which are independent of organizational form or size and organizational names and structures. The ISO/IEC 20000 series applies to both large and small service providers, and the requirements for best practice service management processes are independent of the service provider's organizational form. These service management processes deliver the best possible service to meet a customer's business needs within agreed resource levels, i.e. service that is professional, cost-effective and with risks which are understood and managed.


Aidan Lawes CEO of itSMF said:
'itSMF is absolutely delighted that the ISO SC7 committee has approved the publication of ISO/IEC 20000. The internationalization of what started life as a British Standard (BS 15000) is seen as key to its adoption worldwide. There is clear evidence that achieving certification against the standard delivers real value - whether it is demonstrating in-house quality or enabling the selection of suitable external partners. This result is the culmination of many years hard work by a relatively small but dedicated group of professionals to whom the industry owes grateful thanks.'


This is a Multi-User Licence. The benefits of Multi-User Licenses are:

• Ideal solution where usage on a standalone PC is insufficient
• Multiple access at a fixed price helps control your budget
• Use on multiple desktops at significantly discounted per-user rates
• On-site/off-site/remote access to documents
• Unrestricted printing
• Licensed watermarked documents to control use
• Scalability in the number of licenses depending on your organizational needs
• Allow you to maintain your firewall security by having closed access
  

Publisher: IEC Number of users (minimum licence): 3
Additional users - see quantities box above
Standalone, single user version of this standard is also available
Format : Zip File, Containing 2 .PDFs
Licensing terms : Purchase and Use of this Product is Subject to this EULA .