National Certificate for Door Supervisors / Door Steward

City and Guilds 1900 National Certificate for Door Supervisors / Door Steward
City & Guilds 1900 01 (England & Wales) - Door Supervisor
City & Guilds 1900 02 (Scotland) - Door Steward
British Institute of Innkeeping (BII) Course

Why Attend This City and Guilds 1900 Door Supervisors / Door Steward Course?

The purpose of this City and Guilds 1900 course is to provide awareness of Door Supervision to meet an increasing demand for more well-trained operatives in the security sector. Anyone aspiring to work as a Door Supervisors / Door Steward should have passed this recognised Door Supervisors / Door Steward Course.

City and Guilds 1900 tells prospective employers that you have undergone a thorough and comprehensive Door Supervisors / Door Steward training and have fully absorbed the knowledge and understanding to meet any demands. Graduates of our Door Supervisors / Door Steward Course (City and Guilds 1900) can apply their skills for their duties in the public sector.

The City and Guilds 1900 National certificate for Door Supervisors (Door Steward) course is fully endorsed by the Security Industry Authority (SIA) in support of the Licence to Practise for door supervision under the Private Security Act 2001. The qualification is based on the SIA's standards and on best practice in training and assessment.

Course Content

Door Supervisors / Stewards - City & Guilds and British Institute of Innkeeping (BII) Course:

• Roles and Responsibilities of Door Supervisors (Unit 1)
• Conflict Management for Door Supervisors (Unit 2)
• Security Industry Authority (SIA) recognised
• Required qualification for SIA Door Supervisor Licence (England & Wales) and (Scotland)
• Required qualification for SIA Security Guard Licence (England & Wales) and (Scotland)
• 30 hours of guided learning hours by approved City & Guilds & BII training centre

City and Guilds 1900 Certificate for Door Supervisors
(C&G 1900) Level 2

City and Guilds 1900 Door Supervisors / Door Stewards Course Information

Unit 1 - Roles and Responsibilities of Door Supervisors
The aim of this unit is to ensure that door supervisors have the knowledge and understanding of their role and responsibilities within the security industry environment.

Main topics are:

• Introduction to the role of the door supervisor
• Code of conduct
• Legal constraints
• Drugs
• Crime prevention
• Equal opportunities
• Health and safety
• Emergency procedures (including first aid)

Unit 2 - Conflict Management for Door Supervisors
The aim of this unit is to ensure that door supervisors have the appropriate communication skills and have applied understanding of conflict management.

Main topics are:

• Introduction to communication skills and conflict management
• Self-awareness
• Avoiding conflict
• Effective communication and customer service skills
• Recognising and diffusing conflict
• Maintaining space
• Defusing high risk conflict
• Resolving conflict
• Learning from conflict

2 consecutive weekends (4 days) of intensive tutoring
Structured and supervised lessons from experienced trainers
Small classes to ensure a favourable Tutor to Student ratio