National Certificate for Door Supervisors (NCDS)

National Certificate for Door Supervisors

The Security Industry Act 2001 states thatNational Certificate for Door SupervisorsT anyone working as a door supervisor must be licensed by the Security Indusry Authority (SIA). In order to obtain a licence as a door supervisor it is essential to have a recognised qualification. The BIIAB NCDS fulfils this requirement.

Who should attend this course?
This course is designed for those who want to work as a door supervisor in a licensed premises.

What does the course involve?
The course is delivered over four days, and is divided into 2 units, each unit consisting of 2 days.

Course overview;

Unit 1 - Roles and Responsibilities of Door Supervisors:
· the role of the door supervisor
· behavioural standards
· customer service skills
· health and safety at work
· civil and criminal law
· the law in relation to licensing
· equal opportunities
· young persons
· how to comply with regulations as a door supervisor
· searching people
· eviction/ejection
· offensive weapons
· first aid and emergencies
· drugs
· arrest
· incident recording and scene preservation.

Unit 2 - Conflict Management for Door Supervisors:
· introduction to communication skills and conflict management
· self-awareness
· avoiding conflict
· effective communication and customer service skills
· recognising and defusing conflict
· maintaining space
· defusing high risk conflict
· resolving and learning from conflict.

On payment of the course candidates will be sent The BIIAB course handbook help prepare for the course.

Duration
4 day course, 9am - 5pm.