NCFE Intermediate Certificate for Overseas Resort Representative
Vocational qualification
In Greenwich
Description
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Type
Vocational qualification
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Location
Greenwich
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Duration
12 Weeks
The NCFE level 2 Certificate for Resort Representative provides the skills, knowledge and understanding required to carry out the role of Resort Representative. Suitable for: This award is targeted at candidates who are new to the industry, need to development skills in a new job, wish to gain recognition for previous experience or who are looking for a career change.
Important information
Documents
- The world is your Oyster......
Facilities
Location
Start date
Start date
About this course
Minimum Age: 16
Entry Guidance: Good English, literacy and innumeracy
Reviews
Teachers and trainers (3)
Allison Lazenby
Senior Cabin Crew Member/Senior Trainer
Allison is a senior cabin crew member for Thomas Cook and a senior trainer for Oyster Travel Training Services
Angela Retberg
Senior Ground Crew Member/Senior Trainer
Ex Overseas Resort Representative/Current Ground Crew member & Senior Trainer for Oyster Travel Training
Kate Green
Senior Cabin Crew Member/Senior Trainer
Kate is a Senior Cabin Crew member for Monarch Airlines and a senior trainer for Oyster Travel Training Services
Course programme
With the help of this exciting and information packed course, you will not only get an insight into the world of working overseas, but on successful completion you are guaranteed an interview for a position with Thomas Cook Operations, which are one of the largest recruiters of overseas staff in the UK.
Within the travel and tourism industry, the Resort Representative has an important role in representing the tour operator and ensuring the success of a client's holiday. The Resort Representative is the first point of contact for holidaymakers at their destination. It is ideal for those seeking employment as well as those already working in the industry without a formal qualification.
This vocational qualification gives students the opportunity to hypothetically step into the shoes of an overseas resort representative. This is achieved through written and practical work where upon students are required to delve into the many tasks that a resort representative has to complete, from meeting holidaymakers at the airport to customer care. Through this means of learning you will be provided with the skills and knowledge to embark upon the road of becoming a successful overseas resort representative.
The main objectives of this qualification are for students to develop the knowledge and understanding to enable them to:
- Understand the travel industry and the role of the resort representative
- Fulfil the Resort Representative's role at the airport
- Fulfil the Resort Representative's role at the hotel
- Fulfil the Resort Representative's role on coach transfers
- Promote effective customer care
- Review the effectiveness of reporting
The Qualification: The NCFE Intermediate Certificate for Resort Representative has been accredited by the Qualifications and Curriculum Authority, and is part of the National Qualifications Framework as a vocationally related qualification.
This qualification has been endorsed by the Travel and Tourism Services, Events National Training Organisation (TTENTO) and by Thomas Cook Tour Operations.
The NCFE Intermediate Certificate for Resort Representative is run and operated by Oyster Travel Training Services Ltd.
Course Start Dates:
Due to the fact that recruitment procedures for overseas staff takes place between November and February, it is imperative that completion of the course is made within good time for this recruitment period. Therefore the course is only operated once a year in September.
One mode of study is currently available to candidates:
Saturday Class: 12 week course taking place on Saturday from 09.30 - 15.30.
Resource Requirements: Students to supply their own folders, notepads, pen etc. Access to the internet will at times be required.
Guided Learning Hours: 60
NCFE Intermediate Certificate for Overseas Resort Representative