NCFE Level 2 Certificates in Retail Customer Service Skills and Customer Relations
Course
In London
Description
-
Type
Course
-
Location
London
-
Duration
1 Year
Develop Own Retail Customer Service Skills. Contribute To The Delivery Of Retail Customer Service Standards. Deliver Reliable Retail Customer Service Skills. Resolve Retail Customer Service Problems. Support Retail Customer Service Improvements. Delivering Excellent Customer Service. Meeting The Needs Of The Organisation. Improving Organisational Performance. Developing Customer Service Skills. Suitable for individuals wishing to progress their career in retail, or who wish to gain employment in a retail, customer focused environment.
Facilities
Location
Start date
Start date
Reviews
Course programme
NCFE Certificate Courses
NCFEis a national awarding body. Awarding bodies design and award qualifications which recognise the skills, knowledge and understanding achieved by a learner at a particular level and in a particular subject.
The origin can be traced to 1848 when the Northern Union of Mechanics’ Institutes was established with the aim of becoming a centre of learning in the north of England. By the 1920s the Northern Union had been renamed as the Northern Counties Technical Examinations Council, affectionately known as ‘Northern Counties’, and provided exams for colleges, schools and other centres.
In 1981 Northern Counties merged with the Northern Advisory Council for Further Education to become the Northern Council for Further Education. However, by the early 1990s our new and independent national presence required a less regional focus, and we are now known simply as NCFE.
NCFE is also a registered educational charity and a company limited by guarantee. Their charitable aim is ‘to promote and advance the education and training of young persons and adults’.
NCFE is recognised as an awarding body by The Qualifications and Curriculum Authority (QCA) in England, the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland, and the Qualifications, Curriculum and Assessment Authority for Wales (DELLS). [Extracted from NCFE Website]
NCFE Level 2 Certificates in Retail Customer Service Skills and Customer Relations
The qualification is ideal for individuals wishing to progress their career in retail, or who wish to gain employment in a retail, customer focused environment. achievment of this qualfication could also enable indviduals to progress onto other related qualifications.. it is also helful for individuals wishing to progress their career in retail, or who wish to gain employment in a retail, customer focused environment. achievement of this qualfication could also enable indviduals to progress onto other related qualifications
Course Contents
01: Develop Own Retail Customer Service Skills
02: Contribute To The Delivery Of Retail Customer Service Standards
03: Deliver Reliable Retail Customer Service Skills
04: Resolve Retail Customer Service Problems
05: Support Retail Customer Service Improvements
06: Delivering Excellent Customer Service
07: Meeting The Needs Of The Organisation
08: Improving Organisational Performance
09: Developing Customer Service Skills
NCFE Level 2 Certificates in Retail Customer Service Skills and Customer Relations