NCFE Level 2 Cleaning Knowledge and Skills

Grow your employees’ knowledge and formalise their skills with this nationally recognised qualification. Your staff will develop their understanding of the principles of decontamination, and improve their practical skills such as cleaning and waste management. They will also discover how to choose the correct methods and equipment for a range of tasks.

Expand on your workforce’s knowledge of health and safety, infection control, regulations related to the reporting of injuries, diseases and dangerous occurrences, and the control of substances hazardous to health.

This course will ensure your employees have a fully rounded knowledge base and are equipped with the relevant skills for working in the cleaning and support services industry.

Benefits for the business:

• Upskill staff members
• Increase teamwork and morale as staff become more aware, gain confidence and support colleagues
• The course offer can be used as a staff benefit or as part of a development scheme
• Increase employee’s knowledge base.

Benefits for the employees:

• Gain a nationally recognised qualification

• Enhance both personal skills and professional development

• Courses are delivered as distance learning, allowing learners to choose when and where to study

• Personal tutors are assigned to ensure learners have the support needed to succeed.

This course is split into manageable units. These are:

Unit 1: Dealing with routine and non-routine waste

In this unit, staff will identify different types of waste and discover the procedures for handling and transferring hazardous and non-hazardous waste.

Unit 2: Health and safety for the cleaning and support services industry

This unit will develop your employees’ understanding of health and safety legislation and regulations that apply to the cleaning and support services industry. This unit also highlights the importance of the correct use of equipment, materials and chemicals and personal protective equipment.

Unit 3: Working with customers and others in the cleaning and support services industry

Staff will discover how to communicate appropriately with customers and contribute to effective teamwork throughout this unit. They will also develop their understanding of the importance of positive behaviour and attitudes, procedures for handling difficult customer situations and reasons to adapt communication to different audiences.

Unit 4: Infection control, RIDDOR and COSHH in cleaning settings

In this unit, your staff will develop their understanding of infection control principles and how these apply in cleaning settings. They will also discover the responsibilities of their role with regards to the Reporting of Injuries, Dangerous Diseases and Occurrences Regulations (RIDDOR) and the Control of Substances Hazardous to Health (COSHH).

Unit 5: Principles of decontamination, cleaning and waste management

This unit will develop your employees’ understanding of the importance of maintaining a clean environment. This unit covers workplace cleaning schedules and procedures which should be followed if staff have concerns over standards of hygiene. Staff will also discover the principles of decontamination processes and effective waste management.

Unit 6: Cleaning of interiors and washrooms

This unit will ensure your staff are able to prepare for cleaning of interiors and washrooms. Staff will discover the importance of cleaning procedures, using the correct methods and cleaning to prescribed standards.

This unit requires a line manager or supervisor to observe the learner whilst demonstrating particular tasks in their role before completing a witness observation form. The witness observation form will act as evidence to prove the learner is capable of certain skills.

To be suitably qualified your witness must be:

• Experienced in the cleaning sector
• A line manager or supervisor

Qualification(s) in cleaning are desirable but it is not essential that the witness holds these. The witness (line manager or supervisor) should not be studying the qualification and acting as a witness for other team members at the same time.