Requirements:To gain the maximum benefit, before attending the course you will be sent an activity to complete which asks you to consider current expectations and challenges. This will help you set the context of the course and will be used on the day as part of the course activities.
Course suitable for: If you are ne- to negotiation and are looking to develop your skills and your self-confidence, particularly on a one to one basis, for commercial negotiations with customers, suppliers and colleagues both inside and outside your organisation then this course is for you. Please note: This course is not for managers who may prefer to go on Negotiation Skills Workshop for Managers. This is not a sales negotiation course. If you are interested in sales negotiation please refer to the Sales Negotiation course.
Core Skills and the Negotiation Process
- Understanding your current negotiation style
- Working with the negotiation process
- Foundation negotiation skills
The Interpersonal Skills of Negotiation
- Questioning and Listening - picking up information and acting on it
- Using 'Silence' as a powerful negotiation tool
- Being aware of your own and others' body language
The Essential Steps of the Negotiation Process
- Planning and preparation - best alternatives to succeed
- Opening, proposing and negotiating for a win/win result
- Reaching agreement and reviewing
Negotiation for Different Situations
- Clarifying the real problem and managing the issues
- Individual versus team negotiation and multi-part negotiations
- Securing win/win result
Personal Application Plan
- A check-list to develop successful negotiation skills to achieve win/win results