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Negotiation Skills

in Alpha Training (England)

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1 Day

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Course objectives:

This course will equip delegates with the confidence and skills required to perform effective face to face and telephone negotiations. The course will be delivered in an informal style in order to facilitate learning. A varied programme of exercises will be used including discussion groups and role-play.

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes
Suitability Managers and employees.
Course objectives This course will equip delegates with the confidence and skills required to perform effective face to face and telephone negotiations. The course will be delivered in an informal style in order to facilitate learning. A varied programme of exercises will be used including discussion groups and role-play.
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Course programme

Negotiation Skills
Learning outcomes
By the end of the day all delegates will be able to:

• Fully describe the meaning of negotiating and its impact on their business.
• List and utilise the various types of closing techniques following negotiation
• Qualify client objections and describe the process for overcoming them.
• List the skill set required to enable successful negotiations.
• List the process for preparing prior to negotiations.
• Describe the steps to be taken to achieve a WIN: WIN outcome in negotiations
 
Course contents

Closing
The different methods of closing
10 secrets to successful closing
Recognising objections
Overcoming objections

Characteristics of a successful negotiator
Attitudes towards conflict
Rethinking your approach
The win: win philosophy
The give: get principle

Factors to consider
Major/minor
Expectations
Eight critical mistakes

Defining the negotiation process
Six basic steps to negotiation
Getting to know one another
Discussing goals and objectives
Starting the process
Conflict begins
Reassessment & compromise
Agreement
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On Alpha Training

Provider description
Started in 1987, Alpha Training is a professional training company based in London.

We offer Information Technology training on desktop products from Microsoft, Adobe and others, and also on bespoke products.

We deliver Business Skills courses in the areas of Management and Leadership, Personal Effectiveness, Secretarial and Support.

And we supply Health and Safety training such as Health and Safety Awareness, Moving and Handling and First Aid at Work.

We provide trainers/facilitators for ad-hoc learning events and training days, or for rollouts of new systems or procedures.

We deliver onsite training at clients premises anywhere in the UK, and arrange offsite training at suitable locations.

Our clients include private and public sector organisations including the BBC, Central Government, the Met Police and the NHS.
Advantages of studying with Alpha Training
As well as offering pre-designed courses we can customise training solutions to meet your specific business needs. We are committed to providing the highest quality training and client service. Our team of highly experienced trainers have in-depth subject knowledge and proven training skills. Our courses are designed to help you perform to your maximum potential.
Course provider history
Alpha Training was established in January 1987 by Anne Harkness. The company started by providing professional IT training services, supported by a team of highly skilled course administrators and experienced associate IT skills trainers. We deliver instructor led training on desktop applications such as Microsoft and Adobe, on document management systems, and on bespoke software.
Specialises in
Information Technology training on desktop products from Microsoft, Adobe, web technologies , and also on bespoke software and systems. Business Skills courses in the areas of Management and Leadership, Personal Effectiveness, Secretarial and Support, HR and Training, PR and Marketing. Health and Safety training such as Health and Safety Awareness, Moving and Handling and First Aid at Work.

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