Negotiation Skills

Doctrina Training & Consultancy Ltd

Short course

In Belfast City

£ 275 VAT exempt

The best Assertiveness courses

See all

See all

Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    Belfast city (Northern Ireland)

  • Duration

    1 Day

  • Start date

    Different dates available

a confident negotiating style to deflect tough tactics
·         How to close of a negotiation process and know when to draw the negotiation to an end

Important information

Documents

  • Negotiation Skills.pdf

Facilities

Location

Start date

Belfast City (County Antrim)
See map
St. Annes Square, 20 Talbot Street, BT1 2LD

Start date

Different dates availableEnrolment now open
Different dates availableEnrolment now open

About this course

By the end of this course participants will be able to:

Understand what negotiation is
Be more confident in the approach to negotiation situations
Understand how to make the most effective use of time available for negotiation preparation
Listen carefully and use the best questioning techniques to gain the right information
The methods of persuasion and how to strive for win-win agreements
Develop a confident negotiating style to deflect tough tactics
How to close a negotiation process and know when to draw the negotiation to an end

This course will benefit anyone who would like to improve their negotiation skills, either in the workplace or for life in general. It is also ideal for experienced negotiators who want to refresh and improve their skills.

No Requirements

Certificate of Attendance

Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Negotiation Skills
  • Influencing Skills
  • Persuasion Skills
  • Delegating Skills
  • Customer Service Skills
  • Customer Care
  • Improve Communication
  • Confidence Training
  • Telephone answering
  • Skills and Training

Teachers and trainers (1)

Unconfirmed Unconfirmed

Unconfirmed Unconfirmed

Unconfirmed

Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.

Course programme

The development of customer relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will demonstrate the core skills of effective negotiation and it will give participants the knowledge, skills and confidence they need to become effective negotiators, in a wide range of face-to-face and telephone situations.

Objectives

By the end of this course participants will be able to:

· Understand what negotiation is

· Be more confident in the approach to negotiation situations

· Understand how to make the most effective use of time available for negotiation preparation

· Listen carefully and use the best questioning techniques to gain the right information

· The methods of persuasion and how to strive for win-win agreements

· Develop a confident negotiating style to deflect tough tactics

· How to close of a negotiation process and know when to draw the negotiation to an end

Additional information

Charity and Group Discounts can be applied.  We can also deliver this inhouse if required.

See related categories

Negotiation Skills

£ 275 VAT exempt

The best Assertiveness courses

See all

See all