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Negotiation skills for senior leaders and managers

in Cosensa Learning & Development Ltd (Northern Ireland)

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Place:

Inverness, Manchester,...

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Duration:

2 Days

Start:

09/06/2009 other dates
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Course objectives:

Senior leaders and managers often have to present a concerted front in dealing with complex negotiation situations. Working as a team instead of as an individual involves different interpersonal skills. The other parties to such negotiations unconsciously observe body language and team dynamics which can help them look for opportunities to divide...

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Course details

Type Course Duration 2 Days

Method / place Contact course provider Inhouse / Classes in Inverness, Manchester,... where

Certificate / Qualification All delegates who successfully complete this course will receive a certificate of attendance.

Suitability This course is suitable for senior leaders and managers with people responsibilities who can be faced with challenging situations in individual and team negotiations. Senior leaders and managers who want to improve their effectiveness by learning and experiencing different methods of facilitation and communication skills to get results.

Course objectives Senior leaders and managers often have to present a concerted front in dealing with complex negotiation situations. Working as a team instead of as an individual involves different interpersonal skills. The other parties to such negotiations unconsciously observe body language and team dynamics which can help them look for opportunities to divide...

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Course programme

Negotiation skills for senior leaders and managers

Course Objectives:
Senior leaders and managers often have to present a concerted front in dealing with complex negotiation situations. Working as a team instead of as an individual involves different interpersonal skills. The other parties to such negotiations unconsciously observe body language and team dynamics which can help them look for opportunities to divide and conquer.

This highly participative and practical programme gives senior leaders and managers tools, confidence-building and personal behaviour management skills. We work with senior leaders and managers on current issues and build the programme to meet individual and team needs and issues. There will be ample time to practice what is being learned throughout the programme.

Contents:

Day One

Individual and team dynamics in negotiations
Opportunities and barriers to effective negotiation
Using a simple structure to plan effective communication
How behaviour and personality influence the way people communicate
Win-Win; an introduction to transactional analysis
Using different styles of language to build rapport
Exercises and role play of current situations
Use creative thinking to plan
Understanding why conflict is inevitable but can be positive

Day Two

Patterns of behaviour
Highlight the importance of body language
Conflict strategies -Develop the skills necessary to handle a variety of everyday confrontational situations
Identify the areas of potential causes of stress where you can "take control" and plan a positive course of action
Exercises and role play of current situations
Turn positive action into positive habits & turn setbacks to your advantage
Take personal responsibility for what you know and what you need to find out and feedback.

Who should attend:

Course benefits:

improve their understanding of their own personal confidence and personal effectiveness in individual and team situations
develop successful complex negotiation strategies
hone the interpersonal skills that are crucial to successful negotiations
integrate negotiating skills and techniques into their leadership roles
learn techniques on how to build rapport - sounding competent and confident
develop their hearing and listening techniques - clarifying with questions
learn the importance of speaking clearly; speed and pace, reinforcing main points checking and understanding

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Venues and dates


Where	Aberdeen
When	Start: 09/06/2009 Finish: 10/06/2009 See calendar

Where	Belfast
When	Start: 14/06/2009 Finish: 15/06/2009 See calendar

Where	Edinburgh
When	Start: 16/06/2009 Finish: 17/06/2009 See calendar

Where	Newcastle
When	Start: 21/06/2009 Finish: 22/06/2009 See calendar

Where	Manchester
When	Start: 23/06/2009 Finish: 24/06/2009 See calendar

Where	Inverness
When	Start: 22/11/2009 Finish: 23/11/2009 See calendar

Where	Belfast
When	Start: 25/11/2009 Finish: 26/11/2009 See calendar

Where	Glasgow
When	Start: 29/11/2009 Finish: 30/11/2009 See calendar

Where	Birmingham
When	Start: 01/12/2009 Finish: 02/12/2009 See calendar

Where	Bristol
When	Start: 03/12/2009 Finish: 04/12/2009 See calendar

Where	London
When	Start: 07/12/2009 Finish: 08/12/2009 See calendar

Where	Belfast
When	Start: Ask the course provider

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Provider description

Cosensa Learning & Development deliver a wide variety of training services to the public, private and third sectors throughout the UK and Ireland employing professional, vastly experienced trainers with formidable reputations in training and coaching. Our Northern Ireland office serves as the hub for over sixty of our Management Skills Trainers who continuously deliver our range of public and in-house courses throughout the UK and Ireland. Our primary objective is to make our public training services more accessible, affordable, enjoyable and meaningful than any other training provider. We aim to deliver a consistently high level of service and we have embraced several core policies which retain our focus on our goals and maximise the satisfaction of our customers: - · A capped number of delegates on all courses ensures everyone gets the best of attention; · Wherever possible,we select trainers with industry experience best suited to the delegates on each course; · We do our best to deliver courses as geographically close to you, or your organisation as possible; · We only select appropriate, comfortable and convenient training venues for each course; · We always act on feedback and we never stand still - we are continually looking and listening for ways to improve all aspects of our service.