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Nonverbal Communication, Dress, and Manner
Course
Online
Description
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Type
Course
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Methodology
Online
How customer service workers dress and behave often says more to the customer then the words these workers actually use. Sensing people’s needs through nonverbal communication is important because valuable information can be gained about a customer’s state of mind by paying attention to what you see and hear. Customer service workers who learn how to present themselves in a positive, professional light are much more likely to successfully meet the customer’s needs, which can result in exceptional customer service. This course discusses how dress, manners, and nonverbal communications impact the customer service experience.
Reviews
Subjects
- IT
- Customer Service
- Communication Training
Course programme
By the end of this course the learner will be able to:
- State the importance of body language
- Define how to interpret body language
- Recognize how to dress to make a good impression
- Recall the business attire issue
- Identify how to practice business etiquette and manners
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Additional information
All materials are included in this course.
Nonverbal Communication, Dress, and Manner