NVQ 2 CLEANING & SUPPORT SERVICES (BUILDING INTERIORS)
Entry Requirements
There are no formal requirements, but
candidates need to have been working in a cleaning environment for a
minimum of six months and be working a minimum of 15 hours a week. A skill
scan will be carried out to ensure that your current job role lends itself
to the standards at the appropriate level.
Description
This
NVQ is delivered wholly in the workplace. You will be allocated a personal
assessor who will utilise the course hours and visits to your workplace to
suit your individual learning needs,
The course consists of
planning and assessment tutorials and observation of your practice in the
workplace.
Course Content
This qualification is made up of 2
mandatory and 5 optional units
Mandatory Units
2 NCL4 - Promote
and maintain service delivery
1 NCL2 - Ensure your own actions reduce
risks to health and safety
Plus 5 of the following optional units
(at least 1, no more than 2 from option block 1 and at least 3, no more
than 4 units from option block 2)
Option Block 1
- Support the
work of a team
- Develop and maintain positive working relationships
with customers
- Control the use of resources
- Communicate
effectively in the workplace
Option Block 2
- Clean floors
manually
- Clean furniture, fittings and vertical surfaces manually
-
Clean toilets and washrooms manually
- Clean and protect floors
-
Clean carpets and soft furnishings
- Clean surfaces up to a maximum
height of 4 metres
Where a course is aimed towards an
assessment/examination, it is expected that all students will enter for
the qualification.
Method of Assessment
Assessment is by
production of a personal portfolio of evidence demonstrating understanding
and application of the NVQ standards. Evidence will be a mixture of
observation, witness testimony, professional discussion and candidate
evidence.
Progression
Customer Services NVQ 2
Health and
Safety NVQ 2
Hospitality Supervision NVQ 3.
