NVQ 3 BUSINESS AND ADMINISTRATION
Entry Requirements
An interview is required.
These NVQs are
work-oriented qualifications and are suitable for those who undertake
administration related activities. They are open to candidates of either
gender and there are no entry barriers on grounds of race, creed or
previous academic attainment or learning.
A personal skill scan,
conducted by our staff, will ensure that your current job role lends
itself to the demands of the National Standards at the preferred level.
This
NVQ is designed to reflect the work of administration staff across a wide
range of industries and types of organisation and is for those who are
working with a high degree of autonomy and personal responsibility. It is
aimed at candidates who are involved in developing, implementing and
maintaining administrative services for customers and clients.
Description
You
will be allocated a personal assessor and supplied with all the necessary
reading and assessment material. Your assessor will provide you with
personal tutorial support at pre-arranged times and you will also be
assessed in the workplace via a variety of assessment methods, including
observation, witness testimonies and professional discussion.
Course
Content
To achieve a full award at Level 3 candidates must complete
six units in total; two mandatory units and four optional units.
The
mandatory units are:
- Carry out your responsibilities at work.
Candidates must demonstrate communication, researching, negotiating,
planning, time management, problem solving, evaluation and team working
skills. They must show that they communicate effectively, accept
responsibility for own work and its delivery, improve own performance and
behave in a way that encourages effective working.
- Work within
your business environment. Candidates must demonstrate communication,
planning, reading, monitoring, problem solving, team working and
interpersonal skills. They must show that they work effectively within
their organisation, supporting its purpose and values, applying employment
rights and responsibilities, respecting diversity, protecting security and
confidentiality and managing risk.
The optional units are chosen
from two groups; A and B, with at least three units from group B. A list
of optional units is available on request. Listed below is a sample:
-
Ensure your own actions reduce risks to health and safety
- Organise
business travel and accommodation
- Procure Products and Services
-
Manage and evaluate customer relations
- Develop productive
relationships with colleagues
Where a course is aimed towards an
assessment/examination, it is expected that all students will enter for
the qualification.
Method of Assessment
Assessment is by
production of a personal portfolio of evidence demonstrating understanding
and application of the NVQ 3 performance criteria.
Progression
Business
and Administration NVQ Level 4.
Customer Service NVQ Level 3.
Materials
Books and other study materials will be recommended as
required individually. Small and large ring binder and indexing needed for
portfolio production.
