NVQ In Customer Service Level 2

Thames Valley Housing

NVQ

In Twickenham

£ 999 + VAT

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Description

  • Type

    NVQ

  • Location

    Twickenham

  • Duration

    12 Months

NVQ Customer Service Level 2 will develop and accredit delegate's Customer Service skills, knowledge and understanding. Suitable for: NVQs in Customer Service are ideal for anyone intending to follow a career as a frontline service provider, working in an environment where a direct service is provided to customers.

Facilities

Location

Start date

Twickenham (London)
See map
Premier House, 52 London Road, TW1 3RP

Start date

On request

About this course

Basic level of IT, organisational and communication skills and the ability to work independently or as part of a team.

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Course programme

NVQ In Customer Service Level 2

Customer Service is becoming a vital business issue as organisations realise the benefits of managing customer relationships by providing effective customer support. Candidates planning to work within customer-focused businesses will find this qualification invaluable, as it teaches the latest customer service techniques.

Mode of study:

Work based evidence collection. A candidate will be allocated an assessor who will judge their competence against the National occupational standards.

Level 2 consists of 7 units, 2 mandatory and 5 optional

Mandatory Units:

• Prepare yourself to deliver good customer service.
• Provide customer service within the rules.

See related categories

NVQ In Customer Service Level 2

£ 999 + VAT

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