NVQ Customer Service OCR Level 2 in Customer Service Level 2

NVQ Customer Service OCR Level 2

Course Content
Gain practical experiences in customer service which requires well developed behavioural competence but whose scope for independent decision making and bringing about change is limited.
To achieve this qualification, you must achieve 7 units, 2 mandatory units and 5 optional units:
Mandatory:
*prepare yourself to deliver good customer service
*provide customer service within the rules
Optional:
*give customers a positive impression
*process customer service information
*go the extra mile in customer service
*deliver reliable customer service
*resolve customer service problems
*develop customer relationships
*support customer service improvements

Progression / Leads to
NVQ Customer Services OCR Level 3

Course Code :WCF1-NVC2C
Start Date : 07/09/2010
Day/ Time :Monday 0915 - 1545
Wednesday 0915 - 1545
Thursday 0915 - 1545
Duration : 31 Weeks
Location : Westbourne Road Campus
Level : 2
Fee : £1,000.00
Fee Waivers Available : 16-18, Income Based Benefits, FL2