NVQ Level 2 & 3 in Health and Social Care

NVQ Level 2 & 3 in Health and Social Care

Unit 1: The Customer Service Environment
Learners demonstrate a basic understanding of the principles of customer services. They will show an understanding of how good practice can benefit customers and organizations and how systems, procedures, legislation and regulation can affect the delivery of good customer service.

Unit 2: Customer Service Skills
Learners demonstrate the ability to communicate effectively in routine and different customer service situations. They will be able to demonstrate and understand the key steps in customer service transactions.

Core Units  Understand customer service to improve service delivery. 
 Know the rules to follow when developing customer service. 

Why Should I Take this NVQ?

This NVQ is appropriate for learners working in a variety of occupations within health or social care. Regulations state that 50% of those working in residential care are required to be qualified at NVQ level 2 in order to meet National Minimum Standards.

Learners should ideally be employed in the public, private or voluntary sector across the whole spectrum of residential, hospital, day care, foster care or domiciliary settings.

What Do I Need to Do?

The choice of units depends on the nature of your job role:

·   Social Care learners MUST complete all four mandatory units plus two optional units.
·   Health Sector learners complete two mandatory units and two drawn from either mandatory or optional ones. 
 
Units to Success

The following is a list of the mandatory units. In addition, there is a range of 28 optional units.
· Communicate and complete records for individuals.
· Support the health and safety of yourself and individuals.
· Develop your knowledge and practice.
· Ensure your own action and support the care, protection and well-being of individuals.

NVQ LEVEL 3 CERTIFICATE IN HEALTH AND SOCIAL CARE

This qualification is based on the National Occupational Standards (NOS) developed by TOPSS UK and Skills for Health. It includes social care and health units relating to both categories.The course is suitable for senior carers within any care setting, domiciliary care workers, healthcare assistants and team leaders.

Mandatory Units

Learners are required to complete three mandatory units and the single specialist unit. There are also various optional and generic optional units that can be combined as part of the course. Please ask about the availability of these when starting the course.

·  Promote effective communication for and about individuals.
·  Promote, monitor and maintain health, safety and security in the working environment.
·  Reflect on and develop your practice.

Specialist Unit
Promote choice, well-being and the protection of all individuals.

Optional Units

• Contribute to care planning and review.
• Contribute to planning, monitoring and reviewing the delivery of service for individuals.
• Support individuals to access and use services and facilities.
• Support individuals to develop and maintain social networks and relationships.
• Support the social, emotional and identity needs of individuals.
• Prepare your family and networks to support individuals requiring care.
• Provide a home and family environment for individuals.
• Contribute to the protection of individuals from harm and abuse.
• Contribute to the prevention and management of abusive and aggressive behaviour.
• Provide frameworks to help individuals to manage challenging behaviour.

To gain the full NVQ all three mandatory units plus the specialist mandatory unit and four adult optional and/or generic units must be achieved.