NVQ Level 1 Business Administration (Certificate)

This qualification is designed for those starting employment in a business administration environment, in junior roles such as administrative assistants, probably supporting senior administrative positions.

Candidates must take two mandatory units introducing them to working and communicating in the business environment. They then have a choice of optional units in areas such as work responsibiliities, and different administrative areas such as producing documents, managing information and providing customer service.

The mandatory units are:

• Work in a business environment
• Communicate in a business environment

The optional units are (group B):

• Manage own performance in a business environment
• Improve own performance in a business environment
• Solve business problems
• Work with other people in a business environment
• Prepare text fron notes using touch type (20 wpm)
• Support the organisation of business travel or accommodation
• Make and receive telephone calls
• Assist in handling mail
• Meet and welcome customers
• Use a filing system
• Archive information
• Use office equipment

The optional units (group C) are:

• Using email
• Health, Safety and security of people, premises and property
• Use occupational health and safety guidelines when using keyboards