NVQ Level 2 Business and Administration

APPRENTICESHIP ADMINISTRATION

OCR NVQ Level 2 Business and Administration
In order to complete the NVQ Level 2 Administration, candidates must complete a total of five units – two mandatory and three optional.

Mandatory units
201 Carry out your responsibilities at work
202 Work within your business environment

Optional units
110 Ensure your own actions reduce risks to health and safety
203 Manage customer relations
204 Manage diary systems
205 Organise business travel and accommodation
206 Deal with visitors
207 Process customer financial information
208 Operate credit control procedures
209 Store, retrieve and archive information
210 Research and report information
211 Organise and support meetings
212 Use IT systems
213 Use IT to exchange information
214 Word processing software
215 Spreadsheet software
216 Database software
217 Presentation software
218 Specialist or bespoke software
219 Use a telephone system
220 Operate office equipment
221 Prepare text from notes
222 Prepare text from shorthand
223 Prepare text from recorded audio instruction
224 Produce documents
225 Work effectively with other people