NVQ Level 2 in Business and Administration

Course Objectives

To provide a good working knowledge and understanding of business and administration. It demonstrates the ability of a candidate to perform varied tasks with some guidance or supervision.

Entry Requirements

* Open access
* Acceptable levels of literacy and numeracy

Course Modules

The qualification comprises 34 units; 5 in total must be completed to achieve this NVQ (2 mandatory and at least 3 optional units).
Mandatory Core (2 units)

1. Unit 201 Carry out your responsibilities at work
2. Unit 202 Work within your business environment

Optional (Choose 3 units)

1. Unit 110 Ensure your own actions reduce risks to health and safety
2. Unit 203 Maintain customer relations
3. Unit 204 Manage diary systems
4. Unit 205 Organise business travel and accommodation
5. Unit 206 Deal with visitors
6. Unit 207 Process customer financial transactions
7. Unit 208 Operate credit control procedures
8. Unit 209 Store, retrieve and archive information
9. Unit 210 Research and report information
10. Unit 211 Organise and support meetings
11. Unit 212 Use IT Systems 2
12. Unit 213 Use IT to exchange information 2
13. Unit 214 Word processing software 2
14. Unit 215 Spreadsheet software 2
15. Unit 216 Database software 2
16. Unit 217 Presentation software 2
17. Unit 218 Specialist or bespoke software 2
18. Unit 219 Use a telephone system
19. Unit 220 Operate office equipment
20. Unit 221 Prepare text from notes
21. Unit 222 Prepare text from shorthand
22. Unit 223 Prepare text from recorded audio instructions
23. Unit 224 Produce documents
24. Unit 225 Work effectively with other people

Career Opportunities

This Course equips an individual with sufficient competence for many roles, such as Junior Secretary or Receptionist. After this Level a candidate may wish to progress onto Level 3 in Business and Administration.