NVQ Level 2 in Customer Care

NVQ

Distance

Price on request

Description

  • Type

    NVQ

  • Methodology

    Distance Learning

  • Location

    Birmingham

  • Duration

    6 Months

To achieve a full OCR Level 2 NVQ in Customer Service, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme. Suitable for: It is suitable for you if: you have a particular customer service and administrative job roles. you are working in a customer service environment. your role is to provide service to customers.

Important information

Documents

  • NVQ Level 2 Customer Service

Government funding available

Facilities

Location

Start date

Birmingham (West Midlands)
See map
Wynner House, 143 Bromsgrove St, B5 6RG

Start date

On request

About this course

There are no formal educational requirements.

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Course programme

The aim of this qualification is to recognise your skills and competences in the workplace. The qualification is about the customer service role and recognises that your work in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for you if: • you have a particular customer service and administrative job roles• you are working in a customer service environment• your role is to provide service to customers.To achieve a full OCR Level 2 NVQ in Customer Service, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme.Mandatory Units 1 Prepare yourself to deliver good customer service5 Provide customer service within the rules Optional units Theme: Impression and Image9 Give customers a positive impression of yourself and your organisation10 Promote additional services or products to customers11 Process customer service information12 Live up to the customer service promise13 Make customer service personal14 Go the extra mile in customer service15 Deal with customers in writing or using ICT16 Deal with customers face to face17 Deal with customers by telephone Theme: Delivery21 Deliver reliable customer service22 Deliver customer service on your customer’s premises23 Recognise diversity when delivering customer service Theme: Handling Problems6 Recognise and deal with customer queries, requests and problems31 Resolve customer service problems Theme: Development and Improvement36 Develop customer relationships37 Support customer service improvements38 Develop personal performance through delivering customer service

Assessment
Assessment of all NVQs is through submission of a portfolio of evidence and professional discussion, to demonstrate that the requirements are met at the relevant standard

NVQ Level 2 in Customer Care

Price on request