NVQ Level 2 Customer Service
The Edexcel Level 2
NVQ is designed for staff responsible for delivering customer service and
who interact directly with the customer, for example sales or retail
staff, staff working on service desks and call centre staff. Being a
mortgage Professional is all about customer service. You must be able to
over come their objections, ensure they do not look else where for a
mortgage, and ensure you keep their business and get referrals!! This is
why it is important all professionals attend customer service training, as
the type of customer service you provide determines how much money you
will make at the end of the day!
Course Contents
This
Employer-Led qualification involves the following units to make up the
entire qualification:
Prepare yourself to deliver good customer
service
Provide customer service within the rules
Promote additional
services or products to customers
Deliver reliable customer service
Recognise
and deal with customer queries, requests and problems
Resolve customer
service problems
Develop customer relationships
Assessments
NVQ
qualifications are not awarded by official exams at the end of the course.
Your knowledge is tested by different assessments taking place during your
training.
The evidence of the work you have done will be stored in
a folder. Once the folder is complete, it will be checked by Assessors and
internally verified by our centres' Internal Verifier. Once the assessment
has been internally verified and the candidate has passed, we will then
register that pass with Edexcel, who will issue you with an official
certificate.
Formalities and Recognition
Offered/Awarded
by: Edexcel
Accredited By: Qualifications and Curriculum
Authority (QCA).
QAN Number: 100/6088/1
NVQ Level: 2,3. The
Training
The training will be delivered through a
combination of professional training, one to one support and portfolio
building. Candidates will carry out work based tasks to demonstrate the
customer service skills in the work place.
