NVQ Level 2 Customer Service
NVQ
In London
Description
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Type
NVQ
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Location
London
In this NVQ programme you will be able to provide good customer service. You will be confident with dealing with customer objections and with be able to develop customer relations, which will help you gain referrals and reoccurring business .i.e. Re-mortgage requests. The Qualification you will gain at the end of your training will be an NVQ Customer Service. Suitable for: The Edexcel Level 2 NVQ is designed for staff responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks and call centre staff.
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Course programme
The Edexcel Level 2 NVQ is designed for staff responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks and call centre staff. Being a mortgage Professional is all about customer service. You must be able to over come their objections, ensure they do not look else where for a mortgage, and ensure you keep their business and get referrals!! This is why it is important all professionals attend customer service training, as the type of customer service you provide determines how much money you will make at the end of the day!
Course Contents
This Employer-Led qualification involves the following units to make up the entire qualification:
Prepare yourself to deliver good customer service
Provide customer service within the rules
Promote additional services or products to customers
Deliver reliable customer service
Recognise and deal with customer queries, requests and problems
Resolve customer service problems
Develop customer relationships
Assessments
NVQ qualifications are not awarded by official exams at the end of the course. Your knowledge is tested by different assessments taking place during your training.
The evidence of the work you have done will be stored in a folder. Once the folder is complete, it will be checked by Assessors and internally verified by our centres' Internal Verifier. Once the assessment has been internally verified and the candidate has passed, we will then register that pass with Edexcel, who will issue you with an official certificate.
Formalities and Recognition
Offered/Awarded by: Edexcel
Accredited By: Qualifications and Curriculum Authority (QCA).
QAN Number: 100/6088/1
NVQ Level: 2,3. The Training
The training will be delivered through a combination of professional training, one to one support and portfolio building. Candidates will carry out work based tasks to demonstrate the customer service skills in the work place.
NVQ Level 2 Customer Service