NVQ level 2 in Front Office

This qualification is designed for those working within a front office environment, providing customer service and administrative functions. The course aims to develop customer service skills relevant to the working environment within any industry sector.

mandatory units
unit 501 Maintain a safe, hygienic and secure working environment
unit 504 Contribute to effective teamwork
unit 601 Give customers a positive impression of yourself and your organisation
unit 651 Deal with communications as part of the reception function
optional units - section A (choose 2 from this section)
unit 502 Maintain and deal with payments
unit 652 Deal with the arrival of customers
unit 653 Deal with bookings
unit 654 Prepare customer accounts and deal with departures
optional units - section B (choose 2 from this section)
unit 657 Exchange foreign cash and traveller’s cheques
unit 658 Prepare and print documents using a computer (CfA)
unit 659 Record, store and supply information using a paper-based filing system (CfA)
unit 660 Handle mail and book external services
unit 661 Resolve customer service problems (ICS)
unit 662 Enter, retrieve and print data in a database
unit 663 Identify and provide tourism related information and advice