NVQ Level 2 Housekeeping

Achieving this award can help with progression onto further supervisory
or management qualifications.

Organisation Benefits

The organisation benefits because:
• They have confidence that their Housekeeping team are competent to carry out their responsibilities.
• They can use the standards to benchmark the quality of their employees to other organisations.
• Experience shows businesses that support staff with training will see an increase in skill levels, motivation and productivity.
• Businesses should see an increase in customer retention and higher levels of repeat business.

Personal Benefits

Individuals benefit because:
• Strengths can be built on and training and development can be focused on areas which can be improved.
• You can prepare and plan your qualification to fit in with work and personal commitments.
• You receive a nationally recognised certificate demonstrating your competence.

Training Methods
The programme is predominantly work-based, with additional
knowledge sessions, including regular reviews containing activity
planning and target setting by a visiting training consultant.

Course Syllabus

To gain the full qualification candidates are required to complete 8 units – 6 mandatory units, plus a further 3 of the optional units as detailed below.

Mandatory Units
• Maintain a safe and secure working environment
• Create and maintain effective working relationships
• Customer care skills
• Clean and service a range of areas
• Work using different chemicals and equipment
• Maintain housekeeping supplies

Optional Units A –minimum of 2 units

• Clean and protect hard and semi-hard floor surfaces
• Clean carpets and soft furnishings
• Provide a linen service

Optional Units B – minimum of 1 unit

• Prepare beds and handle linen and bed coverings
• Prepare, service and clear function rooms
• Clean windows, glass and façade surfaces of building

Assessment Method

In order to achieve any unit, candidates must demonstrate that they meet the relevant stated outcomes and demonstrate the required knowledge and understanding. This will be achieved through a balance of observations carried out by the training consultant and workplace evidence produced by the candidate. This balance of observation and work product will be agreed between the training consultant and candidate prior to assessment.

Duration: 6 – 9 Months.

Awarding Body: City & Guilds