NVQ Level 2 Support Services in Health Care (3504-02)

NVQ

In Rochester

Price on request

Description

  • Type

    NVQ

  • Location

    Rochester

  • Duration

    6 Months

There are four core units which are relevant to all ancillary workers. These units are compulsory: Foster people's equality, diversity and rights Contribute to the effectiveness of work teams Promote, monitor and maintain health, safety and security in the workplace Give customers a positive impression of yourself and your organisation There are thirty three available optional units, from which a further four units must be selected to make up the full qualification. These should be chosen to reflect, most accurately,the candidate's job role. Suitable for: The structure of the qualification has been developed to reflect the breadth of roles often taken on by people in ancillary positions in health service settings.

Important information

Documents

  • Information for learners including funding and distance learning

Government funding available

Facilities

Location

Start date

Rochester (Kent)
See map
1 Exeter House Beaufort Close, ME24FE

Start date

On request

About this course

Candidates are required to be in a workplace relevant to this qualification in order to be able to generate the evidence required. Candidates must complete 8 units to achieve the full qualific

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Reviews

Teachers and trainers (5)

Cathy Murphy

Cathy Murphy

Training Manager

Gillian Hanson

Gillian Hanson

Assessor/IV

Helen Osborne

Helen Osborne

Assessor/IV

Jill Akerman

Jill Akerman

Assessor/IV

Robert Peters

Robert Peters

SfL Tutor

Course programme

Until now, Support Services staff, working within the health care sector, has had little opportunity to take part in recognised training and development for the work that they undertake. Their ongoing skills development is central to the government’s modernisation programmes and has a crucial role to play in ensuring the provision of quality services to patients, clients, carers and others.
The project to develop National Occupational Standards (NOS) was undertaken by Skills for Health and began with approaches from Porters 2000 who raised the issue of relevant qualifications with Department of Health ministers. In the light of this Skills for Health investigated funding to undertake functional and occupational mapping of all support service roles across the sector The occupational map produced identified 55 key work roles (e.g. housekeepers, porters, security staff, laundry workers, caterers, cleaners, medical records, ward secretaries, gardeners and various maintenance staff), playing a critical role in ensuring that patients, users and carers experience a quality service.
It was recognised that these categories of staff perform a wide range of frequently overlapping functions and as well as providing benchmarks of good practice, the resulting National Occupational Standards provide a mechanism for identifying the commonalities and boundaries between work roles.

The qualification structure
The structure of the qualification has been developed to reflect the breadth of roles often taken on by people in ancillary positions in health service settings.

Until now, Support Services staff, working within the health care sector, has had little opportunity to take part in recognised training and development for the work that they undertake. Their ongoing skills development is central to the government's modernisation programmes and has a crucial role to play in ensuring the provision of quality services to patients, clients, carers and others.
The project to develop National Occupational Standards (NOS) was undertaken by Skills for Health and began with approaches from Porters 2000 who raised the issue of relevant qualifications with Department of Health ministers. In the light of this Skills for Health investigated funding to undertake functional and occupational mapping of all support service roles across the sector The occupational map produced identified 55 key work roles (e.g. housekeepers, porters, security staff, laundry workers, caterers, cleaners, medical records, ward secretaries, gardeners and various maintenance staff), playing a critical role in ensuring that patients, users and carers experience a quality service.
It was recognised that these categories of staff perform a wide range of frequently overlapping functions and as well as providing benchmarks of good practice, the resulting National Occupational Standards provide a mechanism for identifying the commonalities and boundaries between work roles.

The qualification structure

The structure of the qualification has been developed to reflect the breadth of roles often taken on by people in ancillary positions in health service settings.
There are

four core units

which are relevant to all ancillary workers. These units are therefore compulsory for all those wanting to complete the full qualification.

  • SS1 Foster people's equality, diversity and rights
  • SS2 Contribute to the effectiveness of work teams
  • SS3 Promote, monitor and maintain health, safety and security in the workplace
  • SS4 Give customers a positive impression of yourself and your organisation

There are thirty three available optional units, from which a further four units must be selected to make up the full qualification. These should be chosen to reflect, most accurately, the candidate's job role. Therefore the full qualification contains.

Optional units - Choose four

  • Support and control visitors to services and facilities
  • Transport supplies of physical resources within the work area
  • Receive, transmit, store and retrieve information
  • Support the use of information technology
  • Minimise and deal with aggressive and abusive behaviour
  • Organise the receipt and storage of goods
  • Control and monitor access to premises and property
  • Drive passenger carrying vehicles safely
  • Move and transport patients within the work area
  • Collect, transport and dispose of health care waste
  • Distribute and dispatch mail
  • Maintain housekeeping supplies
  • Prepare beds and handle linen and bed coverings
  • Clean floors manually
  • Clean furniture, fittings and vertical surfaces manually
  • Clean toilets and washrooms manually
  • Classify items and make up loads
  • Clean items by washing processes
  • Press and finish simple garments and items
  • Repair, after and maintain items
  • Prepare food and drink for clients
  • Maintain hygiene in food storage, preparation and cooking
  • Prepare, cook and assemble food for service
  • Provide a table or tray service
  • Clean and service a range of areas
  • Administer patient appointments
  • Record, store and supply information using a paper-based filing system
  • Enter, retrieve and print data in a database
  • Provide authorised access to records
  • Protect records
  • Maintain the arrangements of records
  • Administer the current records system
  • Monitor and maintain the cleanliness of environments

Duration:Approx. 6 months
Certification:City & Guilds or EDI

Additional information

Comments:

CKW actively promote equal access to learning for people of all abilities, regardless of age, creed, colour, ethnicity, gender, religion or disabilities.


Career opportunities:

Progress to Level 3 in Care


Students per class: 10
Contact person: Cathy Murphy

NVQ Level 2 Support Services in Health Care (3504-02)

Price on request