NVQ Level 2 in Teamleading

NVQ Level 2 in Teamleading

This NVQ is designed for team leaders who are primarily concerned with motivating their team members and achieving agreed outputs, with limited authority for deploying resources. Flexibility is achieved through optional units which complement the four mandatory units designed to develop the core competences needed by today's team leaders. This qualification recognises their ability to apply knowledge and skills to perform effectively and bring tangible benefits to their sponsoring organisation.

Candidates must be working in the appropriate environment but there are no other formal entry requirements.

• Manage your own resources
• Provide leadership for your team
• Develop productive working relationships with colleagues
• Ensure you own actions reduce risks to Health and Safety

• Encourage innovation in your team
• Allocate and check work in your team
• Provide learning opportunities for your colleagues
• Resolve customer service problems
• Support customer service improvements

Course overview
This online course uses text, audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills.
Learners can complete the course in their own time and at their own pace, but it should take a Learner approximately 7 hours to complete the entire online section in a single sitting. The extra activities should take another 8 hours of study time

There are seven modules - all carried out on-line - to study before completing a questionnaire designed to demonstrate your knowledge.

What next?
Once a Learner has completed the course, they can move on to other learndirect courses relating to teamleading, sales, personal development and productivity. A resources section within the course provides information on key topic area and links to websites that Learners can visit to find additional information.