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NVQ Level 3 Contact Centre Professionals
NVQ
Distance
Description
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Type
NVQ
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Methodology
Distance Learning
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Duration
6 Months
The main objectives of the course is to complete successfully, achieving all listed units and moving on to level 41 if this is a desired choice. Suitable for: The course is suitable for professional call centre operators, usually Senior Contact Centre Operators or Team Leaders.
Important information
Documents
- NVQ Level 3 Contact Centre Professionals
About this course
You do not need any formal qualifications, although you will need to demonstrate competency in all subject areas and be able to work at that level.
Reviews
Teachers and trainers (1)
Graham O'Brien
Head of Centre
Course programme
Thank you for choosing I Matter Training LTD to further your professional career with Contact Centres.
The Level 3 Contact Centre Professionals is for experienced call centre agents and Customer Service Officers and Team Leaders. It provides certification in a broad range of skills for contact centres and customer service skills.
To achieve this qualification you will need to successfully complete 8 unts, including 2 mandatory, 4 optional units from group A and two from group B.
Additional information
NVQ Level 3 Contact Centre Professionals