NVQ Level 3 Customer Service
NVQ
In Belfast City
Description
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Type
NVQ
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Location
Belfast city (Northern Ireland)
Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme.
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Course programme
To achieve the award, the candidate must complete five mandatory units plus one optional unit, making a total of six units.
Mandatory Units
Organise, deliver and maintain reliable customer service
Improve the customer relationship
Work with others to improve customer service
Monitor and solve customer service problems
Promote continuous improvement
Optional Units
Develop your own and others’ customer service skills
Organise and promote products or services to customers
Lead the work of teams and individuals to improve customer service
NVQ Level 3 Customer Service