NVQ Level 3 Customer Service

NVQ

In Belfast City

Price on request

Description

  • Type

    NVQ

  • Location

    Belfast city (Northern Ireland)

Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme.

Important information

Government funding available

Facilities

Location

Start date

Belfast City (County Antrim)
Unit 18, Dairy Farm Centre, Stewartstown Road,, BT17 OAW

Start date

On request

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Reviews

Course programme

To achieve the award, the candidate must complete five mandatory units plus one optional unit, making a total of six units.

Mandatory Units

 Organise, deliver and maintain reliable customer service
 Improve the customer relationship
 Work with others to improve customer service
 Monitor and solve customer service problems
 Promote continuous improvement

Optional Units

 Develop your own and others’ customer service skills
 Organise and promote products or services to customers
 Lead the work of teams and individuals to improve customer service

NVQ Level 3 Customer Service

Price on request