NVQ Level 3 - Customer Service

NVQ

In Sutton Coldfield

Price on request

Description

  • Type

    NVQ

  • Location

    Sutton coldfield

Important information

Government funding available

Facilities

Location

Start date

Sutton Coldfield (West Midlands)
See map
Lindridge Road, B75 7HU

Start date

On request

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Course programme

National Vocational Qualifications are a widely recognised route to gaining and maintaining expertise in a particular job role.

To achieve a full OCR Level 3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme. This qualification contains 5 units that can be brought forward from Level 2; from these a maximum of 3 units may be claimed towards a Level 3 qualification. This qualification contains 5 units that can be carried forward to Level 4; all of these can be claimed towards a Level 4 qualification.

  • Understand customer service to improve service delivery
  • Know the rules to follow when developing customer service

Optional units : Theme impression and image

  • Make customer service personal
  • Deal with customers in writing or using ICT
  • Organise the promotion of services or products to customers
  • Go the extra mile in customer service
  • Use customer service as a competitive tool

Optional units : Theme delivery

  • Deliver customer service on your customer's premises
  • Deliver customer service using service partnerships
  • Improve the customer relationship
  • Recognise diversity when delivering customer service
  • Organise the delivery of reliable customer service

Optional units : Theme handling problems

  • Monitor and solve customer service problems
  • Process customer service complaints
  • Apply risk assessment to customer service

Optional units : Theme development and improvement

  • Work with others to improve customer service
  • Develop your own and others' customer service skills
  • Gather, analyse and interpret customer feedback
  • Promote continuous improvement in customer service
  • Lead a team to improve customer service

NVQ Level 3 - Customer Service

Price on request