NVQ Level 3 - Customer Service
NVQ
In Sutton Coldfield
Description
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Type
NVQ
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Location
Sutton coldfield
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Course programme
National Vocational Qualifications are a widely recognised route to gaining and maintaining expertise in a particular job role.
To achieve a full OCR Level 3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme. This qualification contains 5 units that can be brought forward from Level 2; from these a maximum of 3 units may be claimed towards a Level 3 qualification. This qualification contains 5 units that can be carried forward to Level 4; all of these can be claimed towards a Level 4 qualification.
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service
Optional units : Theme impression and image
- Make customer service personal
- Deal with customers in writing or using ICT
- Organise the promotion of services or products to customers
- Go the extra mile in customer service
- Use customer service as a competitive tool
Optional units : Theme delivery
- Deliver customer service on your customer's premises
- Deliver customer service using service partnerships
- Improve the customer relationship
- Recognise diversity when delivering customer service
- Organise the delivery of reliable customer service
Optional units : Theme handling problems
- Monitor and solve customer service problems
- Process customer service complaints
- Apply risk assessment to customer service
Optional units : Theme development and improvement
- Work with others to improve customer service
- Develop your own and others' customer service skills
- Gather, analyse and interpret customer feedback
- Promote continuous improvement in customer service
- Lead a team to improve customer service
NVQ Level 3 - Customer Service