NVQ Level 3 Customer Service

Customer Service

This NVQ is a cross-sector qualification that will be of value to staff who are responsible for the delivery of customer service, but who also have to monitor and develop the quality of the service delivered, and who may be in charge of their own department or team.

To gain the full NVQ a candidate must prove competence in a total of six units, comprising two mandatory units and four optional units.

As the combination of units for an individual will vary depending upon their work role and work setting, we will be pleased to offer free, friendly and impartial advice on selecting the most suitable units for each learner.