NVQ Level 3 Diploma in Customer Service (NCFE)

The course is industry driven, tailored to align with the needs of companies and individuals. Students will receive practical workplace skills which are relevant to businesses in the digital age. On this course, global customer service challenges will be examined, and how these challenges can be turned into entrepreneurial opportunities for individuals and businesses.

NVQ Level 3 Diploma in Customer Services provides access to further study at Level 4 or direct to the workplace.

This course is designed for students looking to improve knowledge and skills needed to deliver excellent customer service in a variety of industries and contexts (services, tourism and hospitality, aviation, sales and marketing).

This course will provide students with opportunities to investigate excellence in customer service, focussing on dealing with complaints and stakeholder engagement. The global focus is for successful candidates to have the knowledge and experience to deliver outstanding service in a range of customer-focused contexts in a global business era.

The Level 3 Diploma in Customer Service is designed for applicants holding a relevant Level 2 Diploma. Alternative routes to the course include British GCSE equivalents in a related discipline.

We are also open to students who have relevant work experience with no formal qualifications. However, each application will be considered on a case by case basis.

English language requirements: Students on this course will need to demonstrate a level of English equivalent to IELTS 4.0 to enter. Language support will be provided throughout the course.