NVQ Level Three Diploma in Business and Administration

Mandatory Units:

• Manage own performance in a business environment.
• Evaluate and improve own performance in a business environment
• Work in a business environment
• Communicate in a business environment

Optional Units:

• Use occupational health & safety when using keyboards
• Use electronic message systems
• Use a diary system
• Take minutes
• Handle mail
• Organise and report data
• Research Information
• Store and retrieve information
• Archive information
• Use office equipment
• Maintain and issue stationery stock items
• Administer human resource records
• Administer the recruitment and selection process
• Solve business problems
• Work with other people in a business environment
• Contribute to decision-making in a business environment
• Negotiate in a business environment
• Supervise a team in a business environment
• Develop a presentation
• Deliver a presentation
• Design and produce documents
• Analyse and report data
• Order products or services
• Plan and organise an event
• Co-ordinate an event
• Plan and organise meetings
• Organise business travel or accommodation
• Evaluate the organisation of travel and accommodation
• Supervise an office facility
• Contribute to innovation in a business environment
• Contribute to running a project
• Deliver, monitor and evaluate customer service to internal customers
• Deliver, monitor and evaluate customer service to external customers
• Agree a budget

The course is assessed through observation, underpinning knowledge questions and the development of a portfolio of evidence to demonstrate competence. You will be provided with the course materials.

• Quality Focused quality is at the heart of all we do, we are all accountable for performance and results.
• Ambitious achieving success for our learners, staff, businesses and communities.
• Enterprising innovative and responsive, encouraging new ideas to generate developments, income and efficiencies in our operations.
• Resilient embracing change and being determined to succeed.
• Respectful to each other, advancing equality of opportunities and promoting diversity
• Caring safeguarding young people and vulnerable adults, providing a safe, inclusive and considerate environment for all members of the college community.