OCN Human Resources

OCN Human Resources

This Human Resources qualification course covers:
 
Unit 1: Recrutiment and Selection
 
- The recruitment process
 
- Defining the vacancy
 
- The power of advertising
 
- The use of agencies
 
- Targeted selection, competency based interviewing
 
- Selection and the making an offer
 
- The importance of diversity
 
- The induction of new staff
 
Unit 2: Huamn Rescources Legislation
 
- Employers right snad obligations
 
- Employees righta and obligations
 
- Legislations
 
Unit 3: Employee Relations
 
- Managing employee relations
 
- Staff motivation
 
- Communication
 
- Dealing with conflict
 
- Grievance procedure
 
- Disciplinary procedure
 
Unit 4: Performance Management
 
- Monitoring and recording performance
 
- Performance agreement
 
- Performance plan
 
- Monitor and review
 
- Performance review
 
Unit 5: Records and Systems
 
- Importance of keeping records
 
- How and when to store information
 
- Data Protection Aact 1998
 
- Email and use of the internet within personnel
 
Unit 6: Payroll
 
- Understanding the payroll function
 
- Paying an employee
 
- Deductions
 
- Pay statements
 
Unit 7: Training and Development
 
- Identifyinng training needs
 
- Choosing external training
 
- Planning the training
 
- Preparing the training
 
- Delivering the training
 
- Evaluating the training
 
Unit 8: Team Building
 
- The aims of team building
 
- Organisation and planning
 
- How to get the most out of a team
 
- A successful team building structure
 
- Taking team building into the office
 
- Further information on team building
 
Unit 9A: Coaching Staff
 
- Understanding coaching
 
- When to coach
 
- Providing feedback
 
- Setting objectives
 
- When to intervene
 
- Review and learn form the experience
 
- Common problems
 
UNit 9B: Mentoring Staff
 
- Role and responsibilities in mentoring
 
- Identify individual mentoring needs
 
- Effective mentoring relationships
 
- Review progress
 
- Evaluating effectiveness of own practise