Office Administration Certificate – Microsoft Office Specialist Certification

Introduction

Delegates attending this 5-day tutor led training course will get a comprehensive overview of the essential business features, functions, tools, and business processes in Microsoft Office 2010.

This course will demonstrate how to manage spreadsheets, keep records, administrate, as well as professional behaviour and communication skills.

Pre-Requisites

Delegates should be familiar with using computers

Who Should Attend

This course should be attended by novice users of Microsoft Office who wish to learn essential business features and functions.

Course Objectives

Upon completion of this course, candidates should gain knowledge on:

• Virtual workplaces
• Professional ethical behaviour
• Business etiquette
• Business communication, both written and verbal
• Customer service skills
• Records Management
• Managing and creating spreadsheets in Microsoft Excel
• Sharing data with colleagues
• Formatting data
• Printing features, formulas, and functions
• Using charts
• Convert, sort, filter, and manage lists
• Illustrations and tables
• Conditional formatting
• Using macros
• Import and export data
• Creating and sharing documents is Microsoft Word
• Formatting documents
• Inserting images
• Creating complex presentations in PowerPoint
• Configuring and using Outlook
• Outlook features
• Using calendars and sharing information
• Creating and managing databases in Access
• And more….

Course Outline

• Introduction to “Administrative Professional with Microsoft Office Specialist 2013”
• User interface and architecture
• Capabilities and limitations
• Overview of features and functions
• Troubleshooting
• Summarising what the delegates has learned