Office Administration Plus

This bundle contains 5 separate Microsoft Office certification courses and 8 Office Administration skills courses, that each lead to a certificate of completion. These certificates validate your skills in each area to current and prospective employers.

Microsoft Office Specialist certification courses included:

GOOD TO KNOW: By enrolling onto this course, you will get access to all of these Microsoft courses. You will not have to pay for each course individually.

1. Microsoft Office Specialist (MOS) 77-418: Word 2013
2. Microsoft Office Specialist (MOS) 77-420: Excel 2013
3. Microsoft Office Specialist (MOS) 77-422: PowerPoint 2013
4. Microsoft Office Specialist (MOS) 77-423: Outlook 2013
5. Microsoft Office Specialist (MOS) 77-424: Access 2013

Office Administration Courses:

Customer Service: Learn how to deliver excellent customer service and recognise bad customer service. Throughout this course, customer service is dealt with externally and internally with worked examples. Training is also given on how to learn from customer insights. This is an excellent course to take for Office Administrators wanting to work in a receptionist role – who will be meeting and greeting clients, and answering the telephone and emails.

Complaints Handling: This course will look at how to properly record complaints and compliments, what processes to follow, and how we (as a business) learn from them. An excellent course to help prepare Office Administrators deal with customers where there is customer interaction.

Time Management: This course focuses on what makes effective time management and offers some strategies and advice to increasing efficiency in the office.

Written Communication: This e-learning course is about communicating appropriately within the workplace. Although it mainly concentrates on written communication, there is additional information to enable a prospective Office Administrator to look at communication holistically.

IT Security: This course teaches best practices of IT Security in the workplace, understanding company policy when it comes to Network Eavesdropping, applying protective measures, identifying threats to employee passwords, and how to minimize cyber attacks. The course also looks at malware. Specifically what it is, why it’s a threat to IT Security, how to recognize it, and how to minimize data breaches.

General Security: This course will equip any prospective Office Administrator with a greater understanding of security threats, as well as recognising the various types and consequences of a breach in company security.

Data Protection Act: Through this course, you will be introduced to the Data Protection Act (DPA), the terminology used in the Act and how to apply it to your workplace. An absolute ‘must’ if you are working with sensitive data, such as employee and customer records.

Managing your Digital Footprint: This course defines the ‘Digital Footprint’ and then goes on to list the dangers associated with Social Media use. The course also covers how to conduct an online audit and offers help in resolving any identified problems. An excellent course for Office Administrators to know how to minimize damage to their company’s reputation through personal social media use.