Office Management (Level 3) Course

Unit 1 Introduction

The Office Manager’s Areas of Responsibilities

The Skills and Qualities Required to be an Effective Office Manager

Unit 2 The Office Manager’s Responsibilities to the Office

Managing and Maintaining the Office Premises

• Health and safety in the office
• Electrical safety
• Fire safety
• Site security
• Safeguarding equipment
• Space management

Managing Supplies and Materials

Managing Technology in the Workplace

Using Resources Efficiently

• Using natural resources efficiently
• Using human resources efficiently

Unit 3 The Office Manager’s Responsibilities to the Staff

Recruitment and Selection

• The recruitment process
• Selecting the right candidate
• Making an offer

Contractual Rights

• Civil Law

Legislation

• Disciplinary procedure
• Working Hours
• Family Rights
• Pay Rights
• Equality and Diversity
• Discrimination
• Grievance procedure

Monitoring Performance

• Appraisals and development

Training

• Planning training
• Delivering training
• Evaluating training

Unit 4 The Office Manager’s Own Responsibilities

Presenting Data

• Presentations
• Meeting management
• Business reports
• Project management

Effective Communication

• Verbal communications
• Non-verbal communication
• Written communications
• Listening skills

Time Management
Self Development

• Personal and professional development objectives
• Opportunities for continuing professional development
• Impact evaluation

Unit 5 The Office Manager’s Responsibilities to Customers and Clients

Reception Skills

• The reception area
• Receiving post and deliveries
• Security and safety

Good Customer Care

• Receiving visitors
• Dealing with telephone calls
  
  • Dealing with Complaints
  • External Communications
• Marketing
• Advertising
• Creating own publicity
• Public relations
• News releases
• Advertising on the Internet