Office Management & Reception Online Diploma - CPD Certified

Module 1

Introduction

In this module you will learn:

Who is an Office Manager
Typical Duties of an Office Manager
Skills Essential for an Office Manager
Education and TITULACIONs
Plus much more...


Module 2

Personality/Confidence

You will learn:

Personality and Personality Development
Importance of Personality Development
Most Important Personality Traits of an Office Manager
How to Project Confidence
Plus much more...


Module 3

Meeting and Greeting customers

You will learn:

First impression is everything
Leadership is creative thought and not reactive thinking
Creative Vs. Reactive
First impression of a company
Plus much more...


Module 4

Effective Communication

Here you will learn about:

Communication and Effective Communication
Importance of Effective Communication
The Art of Effective Interpersonal Communication
Building Effective Communication in an Organisation
Plus much more...


Module 5

Reception Workstation & Teamwork

You will learn about:

Essentials for a reception
Face of the office
TITULACIONs and skills
Prospects of a career as a receptionist
Plus much more...


Module 6

Development & Implementation of new Administrative Systems

You will be taught the following:

What is an Administrative System?
What is Administrative Management?
Traditional Administrative Systems
Strategy Formulation
Plus much more...


Module 7

Recording office expenditure and managing the budget

In this module you will learn about:

The Importance of keeping Record of Expenses
Maintaining Expense Records
How to Keep Records
Kinds of Expenses to Record
Plus much more...


Module 8

Organising the office layout and maintaining supplies

In this module you will learn:

Office layout: What it means
Objectives of Office Layout
Importance of Office Layout
Principle of Office Layout
Plus much more...


Module 9

Organising and chairing meetings

In this module you will learn about:

What is a meeting?
Different types of meetings
Chairing a meeting
Do you need a chairperson?
Plus much more...


Module 10

Ensuring adequate staff levels

In this module you will learn:

What is staffing?
The groundwork
Required number of personnel
Finding temporary staff
Plus much more...


Module 11

Managing Performance

This module will teach you:

Definition of performance management
How it works
Planning an individual's personal performance
The benefits
Plus much more...


Module 12

Delegation

In this module you will learn:

What is delegation of work?
Necessity of work delegation
When to delegate work
What work to delegate
Plus much more...


Module 13

Promoting Staff Development and Training

You will learn:

What is staff development and training?
Importance of training and development
What you need to do to train staff
Coaching and mentoring
Plus much more...


Module 14

Implementing and Promoting an Equality and Diversity Policy

You will learn:

Equality and diversity in the workplace
The meaning of equality and diversity
Legal support for equality and diversity
Environment of equality and diversity
Plus much more...


Module 15

Writing reports

In this module you will learn:

Presenting a report: Basics
How to earn attention and support
Report style writing
Business reporting
Plus much more...


Module 16

Health & Safety

In this module you will learn:

Economic reasoning
A health and safety management system
The spirit of the law
Policy and commitment
Plus much more...


Module 17

Attending Conferences and Training

In this module you will learn:

Benefits of Attending Conferences and Conventions
Personal and Professional benefits of a Conference
Understanding Conference Benefits and Quantifying Them
Getting the maximum from Conferences
Plus much more...


Module 18

Management of Social Media

You will learn:

Internet Marketing Strategy
Why Bother?
Digital Channels Overview
The Digital Channels
Plus much more...