Office Management Skills Level 3
Vocational qualification
Online
Description
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Type
Vocational qualification
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Methodology
Online
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Class hours
120h
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Duration
6 Months
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Start date
Different dates available
The Office Management is at the heart of business success. It plays an essential role in all organisations and helps to drive successful business performance.
Are you responsible for the smooth running of the office? Do you want to be responsible for the smooth running of the office? Do you want a more thorough or structured understanding of your role? Are you seeking a promotion or asking for a pay-rise? Perhaps looking for a new more challenging or fulfilling role?
This Level 3 course will arm you with all the know how and skills required to manage your own responsibilities and the responsibilities of others, be more resourceful, manage the office more efficiently, be more fluid in the recruitment process and recognise the potential in other employees and like it or not be the face of delegation, discipline and authority.
This distance learning course is ideal for you if you aspire to be in a management position, or if you are already a line manager but feel you to develop your skills in dealing with your staff or update your other management skills.
Facilities
Location
Start date
Start date
About this course
On this course you will:
Recognise how to manage effectively the office environment, technology and office staff.
Apply good practice in recruiting, monitoring and training staff within the employment law framework.
Practice essential skills in managing your own responsibilities
Adopt good practice in managing the customer interface through a range of communications skills.
The Office Management is at the heart of business success. It plays an essential role in all organisations and helps to drive successful business performance.
Are you responsible for the smooth running of the office? Do you want to be responsible for the smooth running of the office? Do you want a more thorough or structured understanding of your role? Are you seeking a promotion or asking for a pay-rise? Perhaps looking for a new more challenging or fulfilling role?
This Level 3 course will arm you with all the know how and skills required to manage your own responsibilities and the responsibilities of others, be more resourceful, manage the office more efficiently, be more fluid in the recruitment process and recognise the potential in other employees and like it or not be the face of delegation, discipline and authority.
This distance learning course is ideal for you if you aspire to be in a management position, or if you are already a line manager but feel you to develop your skills in dealing with your staff or update your other management skills.
You don't need any prior skills in the subject area to start this course.
At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).
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Subjects
- IT Law
- Management
- Monitoring
- Recruitment
- Staff
- IT
- Office IT
- Performance
- Public Relations
- Marketing
- Law
- Advertising
- Communications
- Technology
- Time management
- Ms Office
- Recruitment Process
- IT Development
- IT Management
- Skills and Training
- Self development
Course programme
The Skills and Qualities Required to be an Effective Office Manager
Unit 2 The Office Manager’s Responsibilities to the Office Managing and Maintaining the Office Premises
- Health and safety in the office
- Electrical safety
- Fire safety
- Site security
- Safeguarding equipment
- Space management
- Managing Supplies and Materials
- Managing Technology in the Workplace
- Using Resources Efficiently
- Using natural resources efficiently
- Using human resources efficiently
Unit 3 The Office Manager’s Responsibilities to the StaffRecruitment and Selection
- The recruitment process
- Selecting the right candidate
- Making an offer
Contractual Rights
- Civil Law
Legislation
- Disciplinary procedure
- Working Hours
- Family Rights
- Pay Rights
- Equality and Diversity
- Discrimination
- Grievance procedure
Monitoring Performance
- Appraisals and development
Training
- Planning training
- Delivering training
- Evaluating training
Unit 4 The Office Manager’s Own Responsibilities
- Presenting Data
- Presentations
- Meeting management
- Business reports
- Project management
Effective Communication
- Verbal communications
- Non -verbal communication
- Written communications
Listening skills
Time Management
Self Development
- Personal and professional development objectives
- Opportunities for continuing professional development
- Impact evaluation
Unit 5 The Office Manager’s Responsibilities to Customers and Clients Reception Skills
- The reception area
- Receiving post and deliveries
- Security and safety
- Good Customer Care
- Receiving visitors
- Dealing with telephone calls
- Dealing with Complaints
- External Communications
- Marketing
- Advertising
- Creating own publicity
- Public relations
- News releases
- Advertising on the Internet
Each unit is followed by a written tutor marked assignment (TMA), which is submitted and then marked by your tutor. You will not be required to take an external exam.
Office Management Skills Level 3