Online Customer Management courses

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  • Customer Management
  • Online / Distance
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SUBJECT AREA
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  • All 91
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STARTING
  • In 30 days 50
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LEVEL
  • All levels 12
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DURATION
  • Hours 6
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CHARACTERISTICS
  • Practical course / Workshop 9
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1 - 20 of 90 results
Ed-next

...Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals. This course discusses how customer service management systems work and how they are used to provide better customer service... Learn about: Customer relationship, IT Management, Customer Service...

  • Course
  • Online
  • Flexible
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Price on request
Oxbridge Home Learning
Customer Service Excellence Level 3 - Online course
1 opinion
Oxbridge Home Learning

... will:Understand excellent service and why it is importantIdentify what customers wantDevise a plan for service excellenceDeliver a service excellence projectMonitor and assess the effectiveness of the planMaintain service excellence in your organisationExplore the role of customer service in creating great... Learn about: Skills and Training, Quality Training, Customer Service...

  • Vocational qualification
  • Online
  • 50 hours of class
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£3,249
+ VAT
Open Study College

... critical areas such as handling incoming calls and complaints and speaking with customers in an understanding manner. You will also learn how to promote your company's products and create and maintain a customer service culture. Open Study College's courses are conveniently designed for home study... Learn about: Putting the Customer First, Customer Service, Shared Values...

  • Course
  • Online
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£369
VAT inc.

...This is an introductory course dedicated to show you what the Smart Customer Management © philosophy and model is all about, and how it can help... Learn about: Customer Management, Customer-Centered Companies...

  • Course
  • Online
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Free

... to demonstrate how service businesses and service organisations around the world achieve excellence in their customer relationships. This course will be of great interest to all professionals working in service businesses and service management and who would like to learn more about creating business services... Learn about: Customer Relationship Management, Customer relationship, IT Management...

  • Course
  • Online
  • Flexible
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Free
Oxbridge Home Learning

...Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. Customer service is the provision of service to customers before, during and after a purchase... Learn about: Customer Service, Customer Care, Skills and Training...

  • Vocational qualification
  • Online
  • 50 hours of class
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£3,249
+ VAT
Rapid Skillz

... are also important in generating and enhancing goodwill in your customers. This will result in content and happy customers who will come back to buy from you again and again, simply because you have given them customer satisfaction... Learn about: Customer Care, Sales Training, Quality Training...

  • Short course
  • Beginner
  • Online
  • 3 Months
  • Flexible
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Price on request
Ed-next
Customer Service

... focus on what is best for the customer... Learn about: Communication Training, Customer relationship, Communication Skills...

  • Course
  • Online
  • 4 Weeks
  • Flexible
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£21
VAT exempt
Courses For Success

...Techniques to Ensure 100% Customer Satisfaction Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks... Learn about: Customer Service...

  • Course
  • Online
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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Price on request
Brentwood Open Learning College
Customer Services Course (Level 1) - Online Brentwood Open Learning College

... of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement... Learn about: Customer Service, Customer Care...

  • Short course
  • Beginner
  • Online
  • Personal tutor
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Special Emagister price

£140 £85
VAT inc.
New Skills Academy
Only £78 for Emagister users

.... The online Customer Service Diploma will guide you through all aspects of customer service from serving them face-to-face through to telephone and internet customer service. The course takes about 7 hours to complete and will give you an end of course diploma qualification that your employer can verify... Learn about: Customer Relationship Management, Sales Training, Body Language...

  • Course
  • Beginner
  • Online
  • Online campus
  • Support service
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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Special Emagister price

£299 £78
VAT inc.
North West Regional College

...• Essential Skills in Communication, Application of Number • Personal and social development (QCF) • Employability skills (QCF) • Professional & technical skills (QCF)...

  • Course
  • Online
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Price on request

... in the areas of computer skills, business communications, and best customer service practices... Learn about: Customer Service...

  • Course
  • Online
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Free

...Understand customer service to improve service delivery. West Lothian College is an award winning provider of further education based in Livingston, West Lothian. The College offers the widest range of academic and vocational qualifications in the area, offering a diverse curriculum... Learn about: Customer Service...

  • Course
  • Online
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Price on request

... of communication; formulate steps to work effectively on a team; explain the concepts of time management and healthy work habits; strategize how to conduct customer... Learn about: Favorable Impressions, Learning Measures, Work Environment...

  • Course
  • Online
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Free

..., and that will translate into repeat business and more revenue. This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers. Gain thorough... Learn about: Customer Service, Customer skills, Service Techniques...

  • Course
  • Online
  • Flexible
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Free
Rapid Skillz

...This course helps to Make Sales Happen! We need to Learn the simple Psychology of a Customer & master the Art of Customer Relationships. Win Customers Hearts and their Sales orders... Learn about: Sales Training, Skills and Training, Customer Service...

  • Short course
  • Beginner
  • Online
  • 3 Months
  • Flexible
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Price on request
Ed-next
Business Management

...Being able to understand a customer’s needs and being able to fulfill those needs effectively is a strategic advantage for organizations. Before excellent customer service can be delivered, one must understand basic elements and terms relating to customer service as well as proper ways methods... Learn about: Presentation Skills, Sales Strategy, Persuasion Skills...

  • Course
  • Online
  • 1 Year
  • Flexible
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£576
VAT exempt
Courses For Success

...The Diploma of Customer Contact reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.. Course Delivery This course is delivered... Learn about: IT Development, Customer Service, IT Management...

  • Course
  • Online
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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Price on request
Brentwood Open Learning College
Customer Services Course (Level 2) - Online Brentwood Open Learning College

...This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition... Learn about: Customer Services Course, Customer Services Course (Level 2)...

  • Course
  • Intermediate
  • Online
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Special Emagister price

£360 £109
VAT inc.

... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...

  • Course
  • Online
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Price on request

... that excellent customer service needs to be right at the top of a company’s priorities if it wants to prosper and succeed. However good customer service does not just apply to people who work in retail, it is just as important in service industries and the health and social care sectors... Learn about: Customer Service, Customer Care...

  • Training
  • Beginner
  • Online
  • Flexible
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£20
VAT inc.

...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition... Learn about: Customer Manager, Customer Service...

  • Course
  • Intermediate
  • Online
  • 48 Weeks
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£340
VAT inc.