Online training Package ISO 9001

Course T 15: ISO 9001 readiness

ISO 9001 Quality Management System Readiness

Discover the ISO 9001 standard and

• its content
• its principles
• its requirements
• the stakes

Become familiar with

• quality approach
• quality management system (QMS)
• process approach
• quality terminology
• continual improvement
• tools for ISO 9001 certification

Content

MCT (Multiple Choice Test) Beginning (10 questions)
1 Quality approach
1.1 Background
1.2 Scope
1.3 Principles
2 Standards and definitions
2.1 Standards
2.2 Definitions
MCT Quality approach (8 questions)
3 Process approach
3.1 Process
3.1.1 Management process
3.1.2 Realization process
3.1.3 Support process
3.2 Process mapping
3.3 Process approach
MCT Process approach (6 questions)
4 QMS requirements
4.1 General requirements
4.2 Documentation
MCT QMS requirements (8 questions)
5 Management responsibility
5.1 Commitments
5.2 Management review
6 Resource management
Case Customer and need
MCT Management responsibility (9 questions)
7 Product realization
7.1 Planning
7.2 Customer
Case Priority tasks
MCT Planning (8 questions)
7.3 Design and development
7.4 Purchasing
7.5 Production
7.6 Monitoring and measuring
Case Process stability
MCT Product realization (6 questions)
8 Measurement, analysis and improvement
8.1 General
8.2 Internal audit
8.3 Nonconforming product
8.4 Analysis of data
8.5 Improvement
8.5.1 Continual improvement
8.5.2 Corrective action
8.5.3 Preventive action
Case Nonconformity
MCT Continual improvement (10 questions)
MCT End (20 questions)

Annexes to download

• training module "ISO 9001 readiness" (support)
• ISO 9001 quality manual (template)
• list of procedures and equivalences (example)
• management review report (template)
• process list (example)
• index of ISO 9001 terms, clauses, subclauses and keywords
• glossary

Course T 35: ISO 9001 internal audit

ISO 9001 Quality Management System Internal Audit

Discover the internal audit in a ISO 9001 certified company and

• locate the audit in the quality approach
• identify the stakes
• understand the requirements
• control the tools

Become familiar with

• best practices
• good behaviour
• the terminology
• the questionnaire
• the report

Content

MCT (Multiple Choice Test) Beginning (10 questions)
1 Scope
2 Normative references
3 Definitions
4 Principles
MCT Internal audit (6 questions)
5 Audit programme
5.1 General
5.2 Objectives
5.3 Responsibilities
5.4 Implementation
5.5 Records
5.6 Audit programme review
MCT Audit programme (11 questions)
6 a Audit preparation
6.1 General
6.2 Initiating
6.2.1 Objectives, scope and criteria
6.2.2 Situations and feasibility
6.2.3 First contact
6.3 Document review
6.4 Preparing the audit
Case Audit readiness
MCT Audit preparation (9 questions)
6 b Audit realization
6.5 Audit realization
6.5.1 Opening
6.5.2 Audit evidence
6.5.3 Audit conclusions
6.6 Audit report
Case Management review
MCT Audit realization (8 questions)
7 Auditor competences
7.1 General
7.2 Personal attributes
7.3 Knowledge and skill
7.4 Training
7.5 Auditor evaluation
Case Auditor question
MCT Auditor competences (8 questions)
MCT End (20 questions)

Annexes to download

• ISO 9001 internal audit training module (support)
• ISO 9001 QMS internal audit plan (example)
• ISO 9001 process internal audit plan (example)
• ISO 9001 QMS audit questionnaire, 179 questions
• ISO 9001 process audit questionnaire, 84 questions
• ISO 9001 internal audit report (template)
• glossary
• ISO 9001 index of terms, clauses, subclauses and keywords
• ISO 19 011 index of terms, clauses, subclauses and keywords
• Internal audit procedure (example)
• Audit programme (example)
• Scoring method for audit findings