Operational Management Training

dancing lion training & consultancy
4.7
3 reviews
  • Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
    ← | →
  • The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
    ← | →
  • The Trainer was outstanding – the best I have ever experienced.
    ← | →

Course

Inhouse

£ 337 VAT inc.

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Description

  • Type

    Course

  • Methodology

    Inhouse

  • Duration

    2 Days

  • Start date

    Different dates available

Who should attend

❖ managers,
❖ quality managers,
❖ performance specialists, and
❖ team leaders.

This training programme is typically delivered in English.
Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.

Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.

Facilities

Location

Start date

Inhouse

Start date

Different dates availableEnrolment now open

Questions & Answers

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Reviews

4.7
excellent
  • Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
    ← | →
  • The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
    ← | →
  • The Trainer was outstanding – the best I have ever experienced.
    ← | →
100%
4.5
fantastic

Course rating

Recommended

Centre rating

Contract Manager Parking

5.0
09/11/2016
What I would highlight: Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.
What could be improved: No negative aspects.
Would you recommend this course?: Yes

Contract manager

5.0
09/09/2016
What I would highlight: The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.
What could be improved: Nothing bad.
Would you recommend this course?: Yes

Operations manager

4.0
09/05/2016
What I would highlight: The Trainer was outstanding – the best I have ever experienced.
What could be improved: Everything OK.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Subjects

  • Performance Management
  • Quality Systems
  • Performance
  • Quality
  • Quality management
  • Performance Appraisal
  • Quality Process
  • KPI
  • SLA
  • Key Performance Indicator
  • Performance Indicator

Course programme

Programme objectives

❖ understanding how the process of management should work
❖ defining and using a performance management system
❖ the importance of key performance indicators
❖ reviewing current KPIs, SLAs measures and systems
❖ reviewing and improving current management information systems (MIS)
❖ identifying performance gaps
❖ levering performance – exploring ‘what if…’ scenarios
❖ levering performance – validating gaps
❖ levering performance – making it happen
❖ reviewing and setting targets
❖ using the performance management cycle

See related categories

Operational Management Training

£ 337 VAT inc.

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