Operations and Operations Management (Byte Size Skills Course)

Course

In Bude

£ 69 + VAT

Description

  • Type

    Course

  • Location

    Bude

Operations and Operations Management Course Businesses survive by selling products. These products may be goods, like food or washing machines, or services, like banking. Producing these is what the business does to make money. Porter in his model identifies operations as a primary activity that produces these products and services. It is a key element in the transformation model of organisations in which inputs are transformed into outputs with added value. We take a slightly broader view here and define operations management as "concerning all the processes of how products are made and delivered to the customer" such that it may involve part of Porter's other primary activities of inbound and outbound logistics and procurement. It involves all the parts of the business which produce and deliver the goods or services - a very wide spread. From buying raw materials to transporting the products to the customer and all that happens between, the operations system involves a wealth of different activities which are focused on delivering to the customers what they require. For a washing machine manufacturer, it involves buying, making and storing parts, ensuring the right parts are available, assembling them into a finished machine and delivering that machine to the right customer. In a bank, it would involve the cashiers' work - exchanging payment, cashing cheques, answering queries - carrying out the transactions, managing accounts and sending statements and letters to customers. In this unit, you will gain some insight into the scope and challenges of operations for a range of businesses and an overview of some recent developments in the field. After participating in this course, you should be able to: outline the scope of operations using different definitions apply the transformational model of operations to a range...

Facilities

Location

Start date

Bude (Cornwall)
Stonebridge House, Ocean View Road, EX23 8ST

Start date

On request

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Reviews

Subjects

  • IT Management
  • IT
  • Management
  • Operations Management
  • Skills and Training

Course programme

Syllabus

Introduction

Objectives

Section 1: What are Operations?

Introduction

1.1 Definitions

1.2 Transformation for the customer

1.3 Value added

Summary

Section 2: Running Operations

Introduction

2.1 The operations challenge

2.2 Activities within operations

Summary

Section 3: Design within Operations

Introduction

3.1 Product design and development

3.2 System and process design

3.3 Quality and quality management

Summary

Unit Review Activity

Unit Summary

References

Recommended Reading

Tutor-marked Question Paper

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 20 hrs.

Operations and Operations Management (Byte Size Skills Course)

£ 69 + VAT