Operations Management (Level 3) Course

Module 1: Management introduction

• What management is
• The roles of a manager
• Five key theories of motivation
• Organisational structures

Module 2: Operations Management

• The concept of resources
• How operations management is relevant to smaller organisations
• What operations management is
• How operations management is relevant to the business as a whole
• Key methods and theories of how operational decisions are made
• The relevance of operations management to quality, customer service and working with suppliers
• The uses of technology in operations management

Module 3: Strategic Management

• What strategic management is within an organisation
• How it relates to operations management
• The drivers of strategy including five key models of strategic management.
• Strategic performance tools

Module 4: Process Design

• The objectives of process design
• Design and the environment
• Types of processes (batch, high volume etc.).
• The concept of the product process matrix
• Process mapping
• How to improve existing processes
  

Module 5: Capacity Planning

• What capacity planning is
• Why it is important and how it is different in different industries
• Forecasting fluctuations in demand over the long and short terms
• Mathematical models
• Three specific models of capacity planning

Module 6: Inventory Management

• What inventory is
• How different sectors have different ideas of inventory
• The analysis of volume against cost
• Mathematical concepts
• The re-ordering of goods
  

Module 7: Supply Chain Management

• Suppliers to the business
• How to develop a supply chain
• How to choose suppliers
• Methods of procurement
• The benefits and drawbacks of global sourcing
• Supply chain behaviour

Module 8: Lean Operations and JIT (Just in Time)

• How they can be utilised in practice
• The Lean philosophy
• Value stream mapping and its four key stages
• JIT techniques including factory layout, TPM, SMED etc.

Module 9: People Management

• The structure of organisations
• The nature of control and communication within organisations
• Recruitment including interview techniques, advertising, psychometric testing etc.
• The resolution of grievances
• Training, motivation and rewards