Optimising Personal Effectiveness

In addition to your class tuition and study materials, you will receive the following:


Other Extras

• Post-course support
  
• Certificate of attendance

Level: Introductory


Synopsis:
As an assistant within a financial markets organisation you are at the forefront of communications - the gatekeeper of information. Often you are the first person that a potential or existing client meets. The markets and subsequent client activity dictate how business gets done, making it impossible for you to plan your day. One thing is guaranteed - that one day is never the same as the next. Regardless of your ever-changing to do list, be it managing others' expectations of what can and can't be done in a short time frame, or changing travel bookings for the "umpteenth" time, you need to represent your organisation's brand at all times. This course is designed to give you the tools and techniques to ensure you present a professional image and consistent approach to prioritising yours and others' time.


At the end of the course participants will be able to: Communicate with greater impact . Influence others with persuasiveness and confidence . Manage your own and others' time more effectively . Assert yourself more confidently .


Prerequisites:
None


Suitable For:
All, in particular personal assistants


First impressions count

• Consider your professional image
• Your body language - what you say without speaking

Achieving your goals in line with your manager's requirements

• Define your role: understand how your objectives align with achieving your organisation's strategic goals
• Prioritise and manage your own and others'workload to ensure you provide excellent client service at all times

SMART communication

• Identify your preferred thinking style and how others find meaning in your communication
• Communicate over the telephone, handle global conference calls and use e-mail effectively
• Cross cultural communication: taking a deliberate approach to working effectively with colleagues and clients across the globe

Personal assertiveness

• Reflect on your rights and how to maintain authority with demanding colleagues
• Uncover ways to influence with confidence - learning from the four thinking styles to determine the best method of persuading others to make a change
• Manage others' expectations in difficult situations: saying "no"without causing offence
• Learn techniques for handling difficult people whilst maintaining your professionalism
• Market yourself and your achievements - how to highlight what you do without showing off