Outsourcing Contracts - Hot Issues

• Intermediate * 1 hour CPD

Outsourcing contracts of all shapes and sizes have been drafted and negotiated in ever increasing numbers since the early 1990s and the size of the market has increased (and continues to increase) dramatically. As these contracts come up for renewal it is useful to reflect on what has worked and what has not. This session focuses on some of the issues currently troubling customers, service providers and advisers with their outsourcing contracts, including:

• Considering the appropriateness of post-contract verification
• Ensuring the scope of the services are properly structured
• Making effective use of service levels
• Best practice for contract renewals and exit management