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Overcoming Sales Resistance

Course

Online

£ 21 + VAT

Description

  • Type

    Course

  • Methodology

    Online

All customer service workers will encounter customers who say “no”. If customers express disinterest as you begin to describe a product or service, they most likely have no intention to buy. At other times customers are interested but don’t have enough information to make a purchasing decision. Effective customer service providers understand the difference, and work to overcome the customer’s resistance to making a purchase. Learning to handle sales objections effectively is a core role for every customer service worker. This course discusses ways to overcome sales resistance. 

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Subjects

  • IT
  • Customer Service
  • Sales
  • Sales Training

Course programme

By the end of this course the learner will be able to:



  • Recognize how to identify objections

  • Name several types of objections

  • Recall price concerns

  • Identify ways to handle objections

  • List what to do and not do to overcome resistance




ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.

Additional information

All materials are included in this course.

Overcoming Sales Resistance

£ 21 + VAT