PA / Executive Assistant

Course Aims:

Keeping those around you organized, on time, and on track is often a challenge, especially when you are not in charge. During this course, you will learn how to run a professional office and stay in control, no matter how hectic the day gets. Additionally, you will discover how to build personal credibility, say "no" without closing doors, use techniques for better listening, deal with difficult people, handle negative situations, and more.

Keeping those around you organised, on time, and on track…

This course is the ideal program for those needing to improve their PA/Executive Assistant skills or for those looking for the extra business edge.

Assumed Knowledge:

No previous knowledge is required.

Course Outline:

What The Boss Expects

·       What makes an effective Executive Assistant?

·       How to avoid classic mistakes

·       How to get the boss to communicate clearly and give good instructions

·       Managing more than one boss

Communication and Assertiveness

·       What is effective communication

·       Active listening and positive language

·       Gathering information

·       Giving and receiving feedback

·       Identify your own and your boss’s behavioural styles. 

Difficult Personalities and Difficult Situations:

·       Better ways to communicate and manage difficult personalities and negative behaviour

·       Learning to say ‘no’

Organisation and Time Management:

·       Planning, priortising & organising your time

·       Time Stealers

·       Managing your manager’s time management!

·       Diary management

·       Organising meetings

Writing Clearly

·       Clear objectives

·       Business letters, memos and emails

Professional Presence - Looking and Acting the Part

·       Making the right impression

·       Appropriate office attire and workplace behaviour